Which one, by use case
| If you care about | Leads | Gong | Otter.ai |
|---|---|---|---|
| Lowest cost at 10 seatsNeeds a price at this volume from both vendors | Can't compute | Not computable | $170 |
| Lowest starting priceA starting price is missing for one or both | Can't compute | Contact sales | $16.99/user |
| Trying it freeOnly one shows a free plan | Otter.ai | Not found | Basic plan is free forever: 300 monthly transcription minutes, 30 minutes... |
| Buying without a sales call | Otter.ai | Sales-led | Self-serve + sales |
| No long contract | Can't compare | Term set in Order Form; auto-renews for one-year periods unless 60 days... | Subscriptions auto-renew for the initial period or one year, whichever is... |
| Most AI note takers checks statedCounted from quotes on each vendor's site, not tested | Otter.ai | 1 of 8 | 8 of 8 |
| Security reviewSOC 2, GDPR, HIPAA BAA and SSO, in the vendor's own words | Tie | 2 of 4 stated | 2 of 4 stated |
Each row is computed from the two records, with no overall winner. "Not found" means a record doesn't state it, so that row can't be decided.
Plans side by side
| Gong plan | Price | Included |
|---|---|---|
| Gong (custom proposal)"Licenses are priced per user" | Quote | – |
Read from Gong's pricing page on Oct 29, 2026.
| Otter.ai plan | Price | Included |
|---|---|---|
| Pro/user/month"$16.99" | $16.99 | 1,200 minutes |
| Business/user/month"$24" | $24 | Unlimited |
| Basic"300 monthly transcription minutes" | Not found | 300 minutes |
| Enterprise"Schedule a demo" | Quote | Unlimited |
Read from Otter.ai's pricing page on Oct 29, 2026.
AI note takers checks
| Check | Gong | Otter.ai |
|---|---|---|
| AI summaries and action items | Not found | Stated"Otter turns every meeting into a clear summary with decisions, action items, and insights." |
| Bot-free recording option | Not found | Stated"Record conversations directly from your Mac or Windows desktop, without bots joining the call." |
| Multi-language transcription | Not found | Stated"AI transcription in English, Spanish, French, German, Japanese, and Chinese" |
| CRM integration | Not found | Stated"Key deal details, notes, and next steps automatically extracted from every meeting and synced to your CRM." |
| Zoom, Meet, Teams support | Not found | Stated"Zoom, MS Teams, and Google Meet" |
| Ask AI across meetings | Not found | Stated"Otter AI Chat searches across your meetings and connected apps to instantly answer questions and help you..." |
| SOC 2 / GDPR / HIPAA | Stated"Gong is certified for SOC 2 Type II and aligned with GDPR, CCPA, and more." | Stated"HIPAA compliance (add-on)" |
| Free plan available | Not found | Stated"Free forever" |
Fine print
| Term | Gong | Otter.ai |
|---|---|---|
| Contract | Term set in Order Form; auto-renews for one-year periods unless 60 days written notice"subscriptions will automatically renew for additional one-year periods unless either party gives the other..." | Subscriptions auto-renew for the initial period or one year, whichever is less; 30 days written notice to..."The term of each Subscription Service will automatically renew for a period equal to the Initial..." |
| Refunds | Fees non-refundable, payment obligations noncancelable"Payment obligations are noncancelable and fees are non-refundable" | All fees non-refundable"All fees are in U.S. Dollars and are non-refundable." |
| Auto renew | yes, one-year periods"subscriptions will automatically renew for additional one-year periods" | Yes, cancel before renewal to avoid next charge"You must cancel your subscription before it renews in order to avoid billing of the next periodic..." |
| Price change notice | Promotional or one-time priced subscriptions renew at list price; decreased volume or length triggers..."renewal of promotional or one-time priced subscriptions will be at Gong’s applicable list price in effect..." | Advance notice given before fee changes apply"Otter.ai may change the fees for any feature of the Service, including additional fees or charges, if..." |
Security and your data
| Question | Gong | Otter.ai |
|---|---|---|
| Trains AI on your data? | no"trust that your data is never used to train generative models" | Not found |
| HIPAA (signs a BAA) | Not found | available as add-on"HIPAA compliance (add-on)" |
| SOC 2 | SOC 2 Type 2"SOC 2 (Type 2)" | Not found |
| GDPR | aligned with GDPR"aligning to standards like GDPR and CCPA" | Not found |
| Single sign-on | Not found | Enterprise, minimum 100-user license"SSO, SCIM, Domain Capture" |
The vendors' own words. We don't audit security claims. The full trust table.
Price history
No archived price history found for Gong.
No price changes on Otter.ai's pricing page since 2023Q1, across 16 archived reads.
From archived copies of each pricing page in the Internet Archive, one per quarter, in USD. All price changes.