How much does eesel AI cost?
Paid plans start at
$299/mo
- Free plan
- Yes
- Free trial
- Free trial of 100 credits, no credit card required (credit-based, no stated time limit)
- Enterprise
- Contact sales
Read from www.eesel.ai/pricing on Oct 29, 2026. Price changed? Tell usSee the line each price came from
In your favor
- Unlimited usage on Managed support. A flat price with no cap on usage.
- Free plan. Free plan gives 100 credits to try every feature and integration, no card; the page calls it a trial.
- No setup fee. No setup fee on Managed support
- Refunds offered. Prorated refund of prepaid fees only if SLA missed in two consecutive months or three months in 12
- Notice before price changes. Reasonable notice by email or in-product; applies next billing cycle
Watch out for
- Service stops at the limit. Agents pause when credits run out; optional overage at $0.80 per credit with a monthly cap you set
- Going over the Teammate (500 credits) allowance costs $0.80 per credit. Included: 500 credits.
- Their pages disagree: breach notification window. "If a breach affects your data, we tell you within 48 hours of becoming" vs "breach notification within 72 hours."
How you buy and get started
Self-serve + salesButtons on their site: Get started free, Start free, Hire eesel, Book a demo
- Sign up
- Self-serve signup via dashboard, no card needed to start "Do I need a card to start?"
- Setup
- Most teams have first agent live within 30 minutes "Most teams have their first AI customer support agent live within 30 minutes."
- When sales steps in
- More than 5,000 credits a month, Enterprise, or paying a year upfront requires talking to sales "More than 5,000 credits, Talk to us"
- Support
- Default support is eesel first, then a human within a few days; Priority support add-on from $299/month "Default support is eesel first, then a human within a few days."
- Support
- Email support "Email support at hi@eesel.app."
What eesel AI does
eesel AI is a platform for deploying AI agents trained on a company's knowledge sources and connected to helpdesks, chat and email channels. Pricing is a fixed monthly credit batch where one ticket or chat equals one credit. The pages describe a customer-service and content agent product, not a PDF tool.
- Good for
- Support, IT and operations teams that want AI agents answering tickets and questions inside helpdesks, Slack and Teams, plus small teams wanting a blog writer or e-commerce agent.
- Channels
- Helpdesk, Slack, Chat bubble, Email, Extension, Microsoft Teams, WhatsApp (beta), Instagram (beta), Messenger (beta), Phone/voice
- Main product
- AI agents (Helpdesk, Blog Writer, E-commerce) billed by monthly credits
- Also includes
- Every integration, Every channel: helpdesk, Slack, chat bubble, email, extension, Scheduled agents, Reports, Skills, EU or US data residency
- Connects to
- Zendesk, Freshdesk, Intercom, HubSpot, Gorgias, Help Scout, Front, Salesforce, Jira Service Management, Slack, Microsoft Teams, Gmail
- Public API
- Not stated
- MCP server
- Not stated
- Chat with PDFNot stated
- AI document summariesNot stated
- AI-assisted PDF editingNot stated
- OCR for scanned filesNot stated
- Structured data extractionNot stated
- Multi-document Q&ANot stated
- Answers with citationsNot stated
- E-sign and security controlsNot stated
The same 8 checks appear on every tool in AI PDF tools. Each tick quotes the vendor's own site.
Security and your data
| Question | Their answer | Where it says so |
|---|---|---|
| Trains AI on your data? | no | "eesel does not train or fine-tune models on your data."security |
| HIPAA (signs a BAA) | available on Enterprise | "HIPAA with a signed BAA"pricing |
| SOC 2 | Type II audit in progress; observation period started 1 October 2026 | "Our SOC 2 Type II audit is in progress, covering Security, Availability and Confidentiality."enterprise |
| GDPR | GDPR-ready; DPA with Standard Contractual Clauses available | "A DPA covering GDPR, with Standard Contractual Clauses for international transfers."security |
| CCPA | Not stated | |
| PCI | Not stated | |
| ISO 27001 | Not stated | |
| Single sign-on | Enterprise plan (SAML); also add-on from $199/month | "SAML single sign-on, enforced two-factor."pricing |
| Trust center | Trust Center at /security | "Trust Center"security |
Security answers are the vendor's own claims, quoted. We don't audit them.
Every plan
| Plan | Monthly | Billed yearly | Included | Over the allowance | Where it says so |
|---|---|---|---|---|---|
| Free/month | $0 | – | 100 credits | – | "$0/month" |
| Teammate (500 credits)/month | $299 | – | 500 creditsmonthly cap you set | $0.80/credit | "500 credits, $299/month" |
| Teammate (1,000 credits)/month | $499 | – | 1000 credits | $0.80/credit | "1,000 credits, $499/month" |
| Teammate (1,500 credits)/month | $699 | – | 1500 credits | $0.80/credit | "1,500 credits, $699/month" |
| Teammate (2,000 credits)/month | $849 | – | 2000 credits | $0.80/credit | "2,000 credits, $849/month" |
| Teammate (2,500 credits)/month | $999 | – | 2500 credits | $0.80/credit | "2,500 credits, $999/month" |
| Teammate (3,000 credits)/month | $1,149 | – | 3000 credits | $0.80/credit | "3,000 credits, $1,149/month" |
| Teammate (3,500 credits)/month | $1,299 | – | 3500 credits | $0.80/credit | "3,500 credits, $1,299/month" |
| Teammate (4,000 credits)/month | $1,449 | – | 4000 credits | $0.80/credit | "4,000 credits, $1,449/month" |
| Teammate (4,500 credits)/month | $1,599 | – | 4500 credits | $0.80/credit | "4,500 credits, $1,599/month" |
| Teammate (5,000 credits)/month | $1,749 | – | 5000 credits | $0.80/credit | "5,000 credits, $1,749/month" |
| Managed supporta month, flat | $5,000 | – | Unlimited | – | "$5,000 a month, flat." |
| Teammate (more than 5,000 credits) | Quote | – | 5000 credits | – | "More than 5,000 credits, Talk to us" |
| Enterprise | Quote | – | – | – | "Custom" |
Their pages disagree: breach notification window"If a breach affects your data, we tell you within 48 hours of becoming aware of it." vs "breach notification within 72 hours."
Free plan: Free plan gives 100 credits to try every feature and integration, no card; the page calls it a trial.
Fine print
- Billing increment
- Credits reset at the start of each billing month; unused credits do not roll over "No. Your credits reset at the start of each billing month"
- Billed beyond usage
- Agents pause when credits run out; optional overage at $0.80 per credit with a monthly cap you set "extra credits are $0.80 each, billed with your next invoice."
- Contract
- No lock-in on monthly plans; Enterprise is an annual contract "No lock in and no cancellation fees."
- Refunds
- Prorated refund of prepaid fees only if SLA missed in two consecutive months or three months in 12 "receive a prorated refund of prepaid fees for the remainder of the billing period."
- Auto renew
- Subscriptions renew automatically unless cancelled before renewal date "Subscriptions automatically renew at the end of each billing period unless Customer cancels before the renewal date."
- Price change notice
- Reasonable notice by email or in-product; applies next billing cycle "Provider may update Product pricing with reasonable notice to Customer (including by email or notification within the Product), and the change will apply in the next billing cycle."
"Not stated" means we read their pricing page and terms and they don't say.
About the company
- Legal name
- eesel, Inc.
- Address
- 651 N Broad St, Suite 206, Middletown, DE 19709
- Online since
- Apr 20, 2023 Domain registration date
- Customers
- "2,000+ teams using eesel AI" their claim
eesel AI alternatives
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We link to reviews instead of copying ratings: those sites don't allow reuse, and we don't test products ourselves.
Questions
Is eesel AI free?
Yes. Free plan gives 100 credits to try every feature and integration, no card; the page calls it a trial. Paid plans start at $299/month.
How much does eesel AI cost?
Paid plans start at $299 per month.
Does eesel AI train AI on your data?
No, according to eesel AI: "eesel does not train or fine-tune models on your data."
Is eesel AI HIPAA compliant?
eesel AI says a HIPAA BAA is available on Enterprise.