How much does Front cost?
Paid plans start at
$25/mo billed yearly
or $20/mo billed monthly
- Free plan
- Not stated
- Free trial
- 14-day free trial with all Professional plan features, no credit card needed
- Usage price
- $0.05/minute
- Enterprise
- Contact sales
Read from front.com/pricing on Oct 29, 2026. Price changed? Tell usSee the line each price came from
In your favor
- Free trial. 14-day free trial with all Professional plan features, no credit card needed
How you buy and get started
Self-serve + salesButtons on their site: Try for Free, Request a Demo, Talk to Sales
- Sign up
- Free trial without a credit card "You do not need a credit card to start, continue, or complete your Front trial."
- Setup
- Tailored onboarding service add-on for Professional and Enterprise "Tailored onboarding"
- When sales steps in
- Onboarding package required for contracts over $25k "we require an onboarding package be purchased for contracts over $25k."
What Front does
Front provides shared inboxes, ticketing, workflow automation and AI features (Copilot, Autopilot, summaries, compose) for customer-facing teams. Plans are priced per seat per month, with AI agents sold as add-ons.
- Good for
- B2B customer support, operations, sales, success and account management teams that handle complex multi-channel customer conversations.
- Channels
- Email, SMS, Chat, Social, WhatsApp, Slack, Voice and telephony
- Main product
- Front customer operations platform (shared inbox, ticketing, Copilot, Autopilot)
- Also includes
- Shared inbox and ticketing, AI Topics, Compose, Translate and Summarize AI actions, Workflow automation rules, Knowledge base, Analytics and reporting
- Connects to
- Gmail, Office 365, Twilio, Dialpad, Aircall, Slack, Drift, Intercom
- Public API
- Yes
- MCP server
- Yes
- AI reply drafting
Surface account signals, plan next steps, and draft replies with your AI assistant
- Matches your writing toneNot stated
- Email thread summaries
Keep teams in sync with AI-generated conversation summaries.
- Auto labeling and triage
Tag, route, and more automatically
- Gmail integration
e.g. Office 365, Gmail, Custom
- Outlook integration
e.g. Office 365, Gmail, Custom
- Shared inbox and team features
Manage conversations from a collaborative inbox
- Meeting notes and follow-upsNot stated
The same 8 checks appear on every tool in AI email assistants. Each tick quotes the vendor's own site.
Security and your data
| Question | Their answer | Where it says so |
|---|---|---|
| Trains AI on your data? | may train your own model only, not cross-company; AI providers do not train on i | "While we may use your data to further train your model, your data will never be cross-contaminated with other companies’ data."pricing |
| HIPAA (signs a BAA) | available by written agreement | "Where Parties entered into such an agreement like a Business Associate Addendum under the Health Insurance Portability and Accountability Act"terms |
| SOC 2 | SOC 2 Type II | "We’re proud to be SOC 2 Type II and ISO 27001 certified"security |
| GDPR | GDPR compliant | "SOC 2 Type II, ISO 27001, GDPR, CCPA and HIPAA compliant"home |
| CCPA | CCPA compliant | "SOC 2 Type II, ISO 27001, GDPR, CCPA and HIPAA compliant"home |
| PCI | not PCI DSS compliant | "Customer acknowledges that the Services are not PCI DSS compliant"terms |
| ISO 27001 | ISO 27001 certified | "We’re proud to be SOC 2 Type II and ISO 27001 certified"security |
| Single sign-on | Professional and Enterprise | "Multiple workspaces, SSO, and SCIM"pricing |
| Trust center | trust.front.com | "You can request our latest SOC 2 report and ISO 27001 certificate"security |
Security answers are the vendor's own claims, quoted. We don't audit them.
Every plan
| Plan | Monthly | Billed yearly | Included | Over the allowance | Where it says so |
|---|---|---|---|---|---|
| Copilot add-on/seat/month | $20monthly or yearly not stated | – | – | – | "$20 / seat / month" |
| Starter/seat/mo | – | $25per month | –up to 10 seats | – | "$25/seat/mo, up to 10 seats" |
| Professional/seat/mo | – | $65per month | –up to 50 seats | – | "$65/seat/mo, up to 50 seats" |
| Enterprise/seat/mo | – | $105per month | – | – | "$105/seat/mo" |
| API Rate Limit Increase add-onper 100 API requests/min per month | $200monthly or yearly not stated | – | – | – | "$200 per 100 API requests/min per month" |
| Autopilot add-on/conversation | $0.05per minute | – | – | – | "$0.05 /conversation" |
Fine print
- Billing increment
- Not stated
- Billed beyond usage
- Not stated
- Contract
- Not stated
- Refunds
- Not stated
- Auto renew
- Not stated
- Price change notice
- Not stated
"Not stated" means we read their pricing page and terms and they don't say.
About the company
- Legal name
- FrontApp, Inc.
- Online since
- Sep 26, 1998 Domain registration date
- Founder
- Laurent Perrin, CTO & Co-founder
- Funding
- $204M venture funding "$204M venture funding"
- Customers
- "Over 9,300 businesses" their claim
- Backing
- "Sequoia, Salesforce Ventures, Battery" their words
Front alternatives
Mailbutler€3 /mochecked Oct 29, 2026
Mailmeteor$5.99 /moFree plan · checked Oct 29, 2026
Serif$27 /mochecked Oct 29, 2026
Gemini in Gmail (Google Workspace)$7 /mochecked Oct 29, 2026
Spark Mail$8.25 /moFree plan · checked Oct 29, 2026
Missive$14 /mochecked Oct 29, 2026
MailMaestro$12 /moFree plan · checked Oct 29, 2026
Superhuman$12 /moFree plan · checked Oct 29, 2026Reviews elsewhere
We link to reviews instead of copying ratings: those sites don't allow reuse, and we don't test products ourselves.
Questions
Is Front free?
There's no free plan. Free trial: 14-day free trial with all Professional plan features, no credit card needed. Paid plans start at $20/month.
How much does Front cost?
Paid plans start at $25 per month billed yearly, or $20 billed monthly.
Does Front train AI on your data?
May train your own model only, not cross-company; ai providers do not train on it, according to Front: "While we may use your data to further train your model, your data will never be cross-contaminated with other companies’ data."
Is Front HIPAA compliant?
Front says a HIPAA BAA is available by written agreement.