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PolyAI pricing

PolyAI sells voice and chat AI agents for large enterprise customer conversations, plus a per-minute model API.

Voice agent platformsPriced per concurrent callsSelf-serve + sales

Visit PolyAIPrices checked Oct 29, 2026

How much does PolyAI cost?

PolyAI charges by usage.

Usage price from $0.02/concurrent calls

Free plan: Not stated
Free trial: $100 free API credit for sign-ups before 19 Nov
Usage price: $0.02/concurrent calls
Enterprise: Contact sales

Read from poly.ai/pricing on Oct 29, 2026. Price changed? Tell usSee the line each price came from

In your favor

Free trial. $100 free API credit for sign-ups before 19 Nov

How you buy and get started

Self-serve + salesButtons on their site: Book a demo, Start building, Get your API key, Talk to an expert

Sign up: Self-serve API key sign-up
Setup: Not stated
When sales steps in: More than 10 concurrent calls on the API requires sales
Support: 24/7 support included in per-minute platform price

What PolyAI does

PolyAI builds dialog agents in Dialog Studio and runs them on its own models across voice, chat and messaging, with pre-built integrations and open APIs. Platform pricing is by quote on a per-minute basis, while the Dialog-RSN-1 API is self-serve at 2¢ per connected minute.

Good for: Large enterprises in healthcare, financial services, hotels, insurance, restaurants, retail, telecom, travel and utilities that want to resolve high-volume customer calls without a human agent, and developers who want model-only API access.
Channels: Voice, Chat, SMS, Messaging
Main product: Agentic Dialog Platform (Dialog Studio and Wren) and the Dialog-RSN-1 API
Also includes: Dialog Studio for building agents, no-code to full code, Wren Dialog Agent to design, build, test and optimize agents, Dialog-RSN-1 and Dialog-Raven-3.5 models, Per-second billing with no minimums, Pre-built integrations, any API or MCP server, Telephony on your numbers or ours, own carrier over SIP at no charge
Connects to: Amazon Web Services, Five9, NICE, Salesforce, Twilio, Verizon Business, Zendesk, Any API or MCP server
Public API: Yes
MCP server: Yes

Inbound callsNot stated
Outbound callsNot stated
Phone numbers includedNot stated
Choose your AI modelNot stated
Choose the voiceNot stated
Public APINot stated
Connects to your toolsPre-built integrations, a self-serve Connect Portal, and open APIs enable your AI agents to work seamlessly wi
HIPAA optionNot stated

Security and your data

Question	PolyAI's answer	Where it says so
Trains AI on your data?	no	"Never trained on without opt-in. Never sold."home
SOC 2	SOC 2+ Type 2	"SOC 2+ Type 2, ISO 27001, PCI DSS, GDPR."home
GDPR	GDPR	"SOC 2+ Type 2, ISO 27001, PCI DSS, GDPR."home
PCI	PCI DSS	"SOC 2+ Type 2, ISO 27001, PCI DSS, GDPR."home
ISO 27001	ISO 27001	"ISO 27001-certified"security
Single sign-on	SSO / RBAC	"SIP/TLS + SRTP, mTLS, SSO / RBAC."home

Not stated by PolyAI: HIPAA (signs a BAA), CCPA, Trust center.

Every plan

Plan	Monthly	Billed yearly	Included	Over the allowance	Where it says so
Dialog-RSN-1 APIper connected minute, billed per second	$0.02per concurrent calls	–	10 concurrent calls	–	"2¢Per connected minute,"
Agentic Dialog Platformper minute	Quote	–	–	–	"Ongoing use of the voice agent is priced on a per-minute basis, which includes proactive p"

Fine print

Billing increment: Per second, no minimums, no rounding up

Not stated by PolyAI: Billed beyond usage, Contract, Refunds, Auto renew, Price change notice.

About the company

Legal name: PolyAI Ltd
Online since: Dec 15, 2017
Ships updates: 1 in the last 12 months
Customers: "90% of calls resolved end to end with no human agent on largest deployments"