How much does Tray.ai cost?
PriceNot publishedTray.ai asks you to contact sales.
- Free plan
- Not stated
- Free trial
- 30 days, 1 million Tasks on Tray iPaaS, all capabilities, no card, no sales call
- Enterprise
- Contact sales
Read from tray.ai/pricing/ on Oct 29, 2026. Price changed? Tell usSee the line each price came from
In your favor
- Free trial. 30 days, 1 million Tasks on Tray iPaaS, all capabilities, no card, no sales call
How you buy and get started
Self-serve + salesButtons on their site: Get a clear quote, Book a demo, Start free trial, Contact sales
- Sign up
- Self-serve 30-day free trial, no card and no sales call "The free trial runs for 30 days with no card and no sales call; start it at tray.ai/request-trial."
- Setup
- Not stated
- When sales steps in
- All Tray iPaaS plans are quote-based "Get a clear quote"
- Support
- Tray Advantage: business hours support on all plans "All plans include Tray Advantage, with business hours support, knowledge base access, community forums, Tray Academy, and live workshops."
- Support
- Tray Advantage Plus: 24/7/365 support, enhanced SLAs, dedicated Slack channel (upgrade) "Tray Advantage Plus, with 24/7/365 support, enhanced SLAs, and a dedicated Slack channel, is available as an upgrade."
What Tray.ai does
Tray iPaaS offers a drag-and-drop builder, 700+ connectors, Merlin Agent Builder and Agent Gateway for MCP, with governance and audit trails across all of it. Pricing is usage-based on Tasks and sold through quotes across Pro, Team and Enterprise plans, with a 30-day free trial.
- Good for
- Mid-size to large organizations (IT, RevOps, finance, HR, support teams) that need governed integrations, automations, AI agents and MCP services.
- Channels
- Slack, Microsoft Teams
- Main product
- Tray iPaaS (integration, automation, Merlin Agent Builder, Agent Gateway for MCP) plus Tray Helix for deploying AI-built apps
- Also includes
- 700+ connectors, Drag-and-drop low-code builder (Tray Build), Pre-built templates, Process automation, data integration, API management, AI Palette, VectorTables and built-in AI tools, Observability, audit trails and Data Tables
- Connects to
- Salesforce, Slack, NetSuite, HubSpot, Jira, Snowflake, Google Sheets, SharePoint, Microsoft Teams, ADP, OpenAI, Claude
- Public API
- Yes
- MCP server
- Yes
- Visual workflow builder
Drag-and-drop builder
- Built-in AI agents
Build AI agents that reason, act, and learn with context and control.
- Prebuilt app integrations
700+ connectors
- Choice of LLM providers
[OpenAILLM](/connectors/openai-integrations/)
- Human approval stepsNot stated
- Self-hosting option
Advanced on-premise
- Audit logs and permissions
Guardrails & audit logs
- SSO and SOC 2
SOC 1 & SOC 2 · HIPAA · GDPR
The same 8 checks appear on every tool in AI workflow automation platforms. Each tick quotes the vendor's own site.
Security and your data
| Question | Their answer | Where it says so |
|---|---|---|
| Trains AI on your data? | Not stated | |
| HIPAA (signs a BAA) | available on Enterprise (add-on for Team) | "They are included in Enterprise. On Team, they are available as add-ons."pricing |
| SOC 2 | SOC 1 & SOC 2 | "SOC 1 & SOC 2 · HIPAA · GDPR"home |
| GDPR | GDPR | "SOC 1 & SOC 2 · HIPAA · GDPR"home |
| CCPA | Not stated | |
| PCI | Not stated | |
| ISO 27001 | Not stated | |
| Single sign-on | Included in Enterprise, add-on on Team | "They are included in Enterprise. On Team, they are available as add-ons."pricing |
| Trust center | Trust center at /trust/ | "[Trust center](/trust/)"home |
Security answers are the vendor's own claims, quoted. We don't audit them.
Every plan
| Plan | Monthly | Billed yearly | Included | Over the allowance | Where it says so |
|---|---|---|---|---|---|
| Pro | Quote | – | 3 workspaces | – | "Sized to your needs" |
| Team | Quote | – | 20 workspaces | – | "Sized to your needs" |
| Enterprise | Quote | – | Unlimited | – | "Unlimited workspaces" |
Fine print
- Billing increment
- Not stated
- Billed beyond usage
- Usage above plan is settled at a true-up "If your usage grows past your plan, the difference is settled at a true-up"
- Contract
- Commit to an annual volume for a fixed annual cost "Commit to an annual volume for a fixed annual cost, and larger volumes get preferential pricing."
- Refunds
- Not stated
- Auto renew
- Not stated
- Price change notice
- Not stated
"Not stated" means we read their pricing page and terms and they don't say.
About the company
- Legal name
- Tray.ai, Inc.
- Address
- 25 Stillman Street, San Francisco, CA 94107, United States
- Online since
- Dec 15, 2017 Domain registration date
- Ships updates
- 9 in the last 12 months Last on Oct 13, 2026, from their changelog
- Customers
- "Customer results from Life360, Airbnb, DocuSign, Mixpanel, Zuora, Apollo, Podium" their claim
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We link to reviews instead of copying ratings: those sites don't allow reuse, and we don't test products ourselves.
Questions
Is Tray.ai free?
There's no free plan. Free trial: 30 days, 1 million Tasks on Tray iPaaS, all capabilities, no card, no sales call.
Is Tray.ai HIPAA compliant?
Tray.ai says a HIPAA BAA is available on Enterprise (add-on for Team).