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Freshsales pricing

Freshsales is an AI-powered sales CRM from Freshworks with per-user plans and a 21-day free trial.

AI CRM softwareSelf-serve + sales

Visit FreshsalesPrices checked Oct 29, 2026

How much does Freshsales cost?

Paid plans start at $9/mo billed yearly

Free plan: Not stated
Free trial: 21-day free trial of the fully-loaded CRM; account is suspended if you do not choose a…
Enterprise: Contact sales

Read from www.freshworks.com/crm/pricing/ on Oct 29, 2026. Price changed? Tell usSee the line each price came from

In your favor

Free trial. 21-day free trial of the fully-loaded CRM; account is suspended if you do not choose a plan

How you buy and get started

Self-serve + salesButtons on their site: Try it Free, Get a Demo, Contact Sales, Start for free

Sign up: Self-serve trial signup
Setup: Not stated
When sales steps in: Not stated
Support: Support by email at crm-support@freshworks.com

What Freshsales does

Freshsales is a sales CRM with Freddy AI features for lead scoring, deal insights, forecasting and email writing. It is sold in Growth, Pro and Enterprise plans priced per user per month, billed annually.

Good for: Startups, growing and mid-sized businesses, and mid to large businesses that want an AI-assisted sales CRM.
Channels: Chat, Email, Phone
Main product: Freshsales
Also includes: Kanban view, Contact lifecycle stages, Chat, email and phone, Email templates, Custom fields, Basic workflows
Connects to: Freshdesk, Freshdesk Omni
Public API: Not stated
MCP server: Not stated

Auto-capture email and meetingsNot stated
AI email writinghighlighting the best leads and deals, offering insights, and even writing emails.
AI lead scoringFocus on valuable leads with intent scores from Freddy AI.
AI deal forecastingForecasting insights
Autonomous AI agentsFreddy AI Agent $49/100 sessions
Call recording and summariesNot stated
Contact data enrichmentNot stated
Workflow automationBasic workflows

The same 8 checks appear on every tool in AI CRM software. Each tick quotes the vendor's own site.

Security and your data

Question	Their answer	Where it says so
Trains AI on your data?	Not stated
HIPAA (signs a BAA)	Not stated
SOC 2	Not stated
GDPR	Not stated
CCPA	Not stated
PCI	Not stated
ISO 27001	Not stated
Single sign-on	Not stated
Trust center	Freshworks Trust Center with certifications and attestations	"Here, you'll find all our cybersecurity certifications, attestations, and other cybersecurity documents"security

Security answers are the vendor's own claims, quoted. We don't audit them.

Every plan

Plan	Monthly	Billed yearly	Included	Over the allowance	Where it says so
Growth/user/month	–	$9per month	–	–	"$9/user/month, billed annuallyFor startups and SMBs"
Pro/user/month	–	$39per month	–	–	"$39/user/month, billed annuallyFor growing and mid-sized businesses"
Enterprise/user/month	–	$59per month	–	–	"$59/user/month, billed annuallyFor mid to large-sized businesses"

Fine print

Billing increment: Not stated
Billed beyond usage: Not stated
Contract: Not stated
Refunds: Not stated
Auto renew: Not stated
Price change notice: Not stated

"Not stated" means we read their pricing page and terms and they don't say.

About the company

Legal name: Freshworks Inc.
Address: 16192 Coastal Highway, Lewes, Delaware 19958, USA (registered office)
Online since: Feb 13, 1998
Customers: "74,000+ businesses worldwide"