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Dialpad pricing

Dialpad is an AI communications platform with a contact center, sales dialer, business phone and AI agents for voice and digital customer service.

AI customer service softwareSelf-serve + sales

Visit DialpadPrices checked Oct 29, 2026

How much does Dialpad cost?

Paid plans start at $15/mo Their page doesn't say if this is billed monthly or yearly.

Free plan: Not stated
Free trial: 14-day free trial of Dialpad Connect
Enterprise: Contact sales

Read from www.dialpad.com/pricing/ on Oct 29, 2026. Price changed? Tell usSee the line each price came from

In your favor

No long-term contract. Advanced is month-to-month or annual; Premium is annual only
Free trial. 14-day free trial of Dialpad Connect

How you buy and get started

Self-serve + salesButtons on their site: Try free, Buy now, Talk to sales, Request a demo

Sign up: Self-serve signup and purchase for Support Essentials, Sell Essentials, Connect Standard and Pro
Setup: Cloud-based setup with minimal IT involvement (Connect); enterprise deploys in days
When sales steps in: Support Advanced and Premium, Sell Advanced and Premium, Connect Enterprise and Resolve go through sales
Support: 24/7 phone support on Sell Advanced; 24/7 phone support and Enterprise SLA on Premium
Support: 24/7 customer support on Connect Pro

What Dialpad does

Dialpad sells four products: Resolve (AI voice and digital agents, custom pricing), Support (contact center), Sell (outbound sales) and Connect (business communications). Support is priced per user per month, and AI agents are priced by conversation through a pool of credits.

Good for: Businesses and enterprises that want a contact center with AI agents, live coaching and analytics on one platform.
Channels: voice, digital, messaging, video, SMS
Main product: Dialpad Resolve (AI agents) and Dialpad Support (AI contact center)
Also includes: Omnichannel routing (voice + digital), Power Dialer, AI transcripts, recaps, PII redaction, sentiment, CC Analytics, Advanced Routing, Screen Recording, Live Coach and Quality Management (Advanced), Workforce Management (Premium)
Connects to: Salesforce, Zendesk, Microsoft Teams, Google Workspace, Zoho, Front, HubSpot, Microsoft Dynamics, ServiceNow, Calendly
Public API: Yes
MCP server: Not stated

Autonomous ticket resolutionAI Agent deflection rate, resolving inquiries without human intervention
Human agent handoffwith seamless, full-context handoffs to human agents when needed
Voice channel supportMobilize AI Agents that act on customer requests across voice and digital channels
Email channel supportNot stated
Trains on help centerNot stated
Helpdesk and CRM integrationsDialpad integrates with all the apps your teams use – Salesforce, Zendesk, Microsoft Teams, Google Workspace,
Multilingual supportEnhance global operations with full AI feature parity across Dutch, French, German, Italian, Japanese, Korean,
Resolution analytics reportingAll plans offer real-time dashboards with metrics for all calls, individual agent metrics, as well as call his

The same 8 checks appear on every tool in AI customer service software. Each tick quotes the vendor's own site.

Security and your data

Question	Their answer	Where it says so
Trains AI on your data?	Not stated
HIPAA (signs a BAA)	available	"Healthcare industry customers can [sign a Business Associate Agreement (BAA)](https://help.dialpad.com/docs/sign-a-business-associate-agreement-baa) with one click to get up and ru"security
SOC 2	SOC 2 Type II	"Dialpad is SOC2® Type II compliant."security
GDPR	DPA available	"Dialpad customers can sign a Data Processing Agreement (DPA) that addresses GDPR and beyond."security
CCPA	Not stated
PCI	Options to help customers maintain PCI compliance (pause recording, API)	"Dialpad offers two options to customers in order to help them maintain their PCI Compliance."security
ISO 27001	ISO 27001:2022, 27017:2015, 27018:2019	"Dialpad’s infrastructure and processes are annually certified against ISO 27001:2022 (Information security management), ISO 27017:2015 (Information Security in the cloud), and ISO "security
Single sign-on	SAML and SCIM; Connect Enterprise plan	"Dialpad offers integrations for access management via SAML and SCIM from providers like Okta, Azure, Google Workspace, OneLogin, and more."security
Trust center	https://trust.dialpad.com/	"[Go to Trust Center](https://trust.dialpad.com/)"security

Security answers are the vendor's own claims, quoted. We don't audit them.

Every plan

Plan	Monthly	Billed yearly	Included	Over the allowance	Where it says so
Connect Standarduser/month	$15monthly or yearly not stated	–	–	–	"$15user/month"
Connect Prouser/month	$25monthly or yearly not stated	–	–	–	"$25user/month"
Sell Essentialsuser/month	$39monthly or yearly not stated	–	–	–	"$39user/month"
Sell Advanceduser/month	$59monthly or yearly not stated	–	–	–	"$59user/month"
Sell Premiumuser/month	$79monthly or yearly not stated	–	–	–	"$79user/month"
Support Essentialsuser/month	$89monthly or yearly not stated	–	–	–	"$89user/month"
Support Advanceduser/month	$119monthly or yearly not stated	–	–	–	"$119user/month"
Support Premiumuser/month	$149monthly or yearly not stated	–	–	–	"$149user/month"
Resolve (AI agents)	Quote	–	–	–	"Custom Pricing"
Connect Enterprise	Quote	–	–	–	"Contact us for pricing"