How much does Tidio (Lyro) cost?
Paid plans start at
$24.17/mo billed yearly
or $16.67/mo billed monthly
- Free plan
- Yes
- Free trial
- 7-day free trial, no credit card, then downgrades to Free plan
- Enterprise
- Contact sales
Read from www.tidio.com/pricing/ on Oct 29, 2026. Price changed? Tell usSee the line each price came from
In your favor
- No long-term contract. Cancel anytime
- Free plan. Free plan with 50 billable conversations, 10 seats, first 50 Lyro conversations free (lifetime) and first 100 Flows visitors free
How you buy and get started
Self-serve + salesButtons on their site: Start for free, Contact sales, Get started, 7-day free trial
- Sign up
- Self-serve signup, free plan and 7-day trial without credit card "Start for free"
- Setup
- Not stated
- When sales steps in
- Above 2 000 billable conversations, 1 000 Lyro conversations or 100 000 Flows visitors, contact sales for a custom plan "For more than 2 000 billable conversations, 1 000 Lyro AI conversations or 100 000 visitors reached wth Flows, please contact us for a custom plan."
- Support
- Support over email "Support over email"
- Support
- Premium support on Plus "Premium support"
What Tidio (Lyro) does
Tidio offers live chat, a multichannel help desk, rule-based Flows and Lyro, an AI agent that answers from a business's own content and hands complex cases to humans. Self-serve plans run from Free to Growth, with Plus and Premium sold through sales.
- Good for
- Small and mid-sized businesses, especially ecommerce stores on Shopify, WordPress or Wix, that want AI and human support in one inbox.
- Channels
- Live chat, Email, WhatsApp, Instagram, Facebook Messenger
- Main product
- Lyro AI Agent with Tidio Help Desk
- Also includes
- Lyro AI Agent, Live chat and ticketing, Multichannel help desk inbox, Flows automation, Human handoff, Sales and satisfaction analytics
- Connects to
- Zendesk, Salesforce, Shopify, WordPress, Wix, Zapier, OpenAPI
- Public API
- Yes
- MCP server
- Not stated
- Autonomous ticket resolution
Lyro handles tasks like order updates or lead qualification without human assistance.
- Human agent handoff
Lyro recognizes when a conversation needs judgment and routes it to the right person, with full context attach
- Voice channel supportNot stated
- Email channel support
Lyro scans incoming emails and solves common problems in seconds, giving your team more time for high-priority
- Trains on help center
Every reply is grounded in your website, help center, and product data.
- Helpdesk and CRM integrations
Add an AI Agent to Zendesk, Salesforce, or any other help desk software
- Multilingual support
Lyro detects each customer’s language and answers naturally in it, across chat and email.
- Resolution analytics reporting
See sales, leads, and satisfaction attributed to conversations, per channel and per operator.
The same 8 checks appear on every tool in AI customer service software. Each tick quotes the vendor's own site.
Security and your data
| Question | Their answer | Where it says so |
|---|---|---|
| Trains AI on your data? | Not stated | |
| HIPAA (signs a BAA) | Not stated | |
| SOC 2 | Not stated | |
| GDPR | DPA included in terms; participates in EU-US Data Privacy Framework | "Tidio participates in the EU-US Data Privacy Framework"terms |
| CCPA | Privacy policy has a section for California residents | "California Consumer Privacy Act (together with related amendments and regulations, the “CCPA”)"privacy |
| PCI | Not stated | |
| ISO 27001 | Not stated | |
| Single sign-on | Premium | "SSO"pricing |
| Trust center | https://trust.tidio.com/ | "Trust"pricing |
Security answers are the vendor's own claims, quoted. We don't audit them.
Every plan
| Plan | Monthly | Billed yearly | Included | Over the allowance | Where it says so |
|---|---|---|---|---|---|
| Free/mo. | $0 | – | 50 billable conversations | – | "$0/mo." |
| No Tidio branding add-on/mo. | $16.67monthly or yearly not stated | – | – | – | "Add-on (16.67 USD/mo.)" |
| Starter/mo | $29 | $24.17per month | 100 billable conversations | – | "Paid plans from $29/mo, no surprise upgrades" "$24.17/mo." |
| Growth/mo. | – | $49.17per month | 250 billable conversations | – | "Starts at $49.17/mo." |
| Plus/mo. + monthly usage | $300monthly or yearly not stated | – | – | – | "Starts at $300/mo.+ monthly usage" |
| Premium | Quote | – | 3000 Lyro AI conversations | – | "Contact for pricing" |
Free plan: Free plan with 50 billable conversations, 10 seats, first 50 Lyro conversations free (lifetime) and first 100 Flows visitors free
Fine print
- Billing increment
- One billable conversation regardless of message count "A conversation that receives a response by a human agent or is initiated by a human agent will only be counted as one Billable conversation regardless of how many messages are sent"
- Billed beyond usage
- Not stated
- Contract
- Cancel anytime "Cancel anytime, in two clicks"
- Refunds
- No refunds except as required by law or in exceptional circumstances "We do not provide refunds for our Services, except as required by law or it is justified by exceptional circumstances."
- Auto renew
- Not stated
- Price change notice
- Not stated
"Not stated" means we read their pricing page and terms and they don't say.
About the company
- Legal name
- Tidio LLC
- Address
- 1301 Sansome Street, San Francisco, CA 94111, USA
- Online since
- May 20, 2005 Domain registration date
- Customers
- "Trusted by 300,000+ businesses" their claim
Tidio (Lyro) alternatives
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Zoho Desk₹420 /moFree plan · checked Oct 29, 2026ADAdaQuotechecked Oct 29, 2026Reviews elsewhere
We link to reviews instead of copying ratings: those sites don't allow reuse, and we don't test products ourselves.
Questions
Is Tidio (Lyro) free?
Yes. Free plan with 50 billable conversations, 10 seats, first 50 Lyro conversations free (lifetime) and first 100 Flows visitors free Paid plans start at $16.67/month.
How much does Tidio (Lyro) cost?
Paid plans start at $24.17 per month billed yearly, or $16.67 billed monthly.