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Zendesk pricing

Zendesk is an AI customer service platform combining ticketing, messaging, voice and AI agents that resolve customer requests.

AI customer service softwarePriced per minuteSelf-serve + sales
Visit ZendeskPrices checked Oct 29, 2026

How much does Zendesk cost?

Paid plans start at $19/mo billed yearly or $25/mo billed monthly
Free plan
Not stated
Free trial
14-day free trial, no credit card required, on Suite Professional
Usage price
$1.50/minute
Enterprise
Contact sales
Read from www.zendesk.com/pricing/ on Oct 29, 2026. Price changed? Tell usSee the line each price came from

In your favor

  • No long-term contract. Month to month, annual, or multi-year
  • Free trial. 14-day free trial, no credit card required, on Suite Professional

Watch out for

  • Extra usage is billed. Usage-based features are billed on consumption exceeding plan allowances
  • Their pages disagree: customer count. "See why 80,000+ companies choose Zendesk for AI service" vs "22,000+ service teams trust Zendesk AI"

How you buy and get started

Self-serve + salesButtons on their site: Buy now, Try for free, Talk to Sales, Contact Sales
Sign up
Self-serve trial and online purchase by card
"Online purchase: Best for individuals and teams who want to get started quickly. Typically paid by credit card during checkout."
Setup
Connect your knowledge and go live in a few clicks; no scripting or developers required
"Connect your knowledge and go live in a few clicks. No scripting or developers required."
When sales steps in
Enterprise plans generally require sales engagement
"Enterprise Service Plans generally require sales engagement."

What Zendesk does

Zendesk sells per-agent support and Suite plans that bundle email ticketing, messaging, phone and AI agents. AI agents are billed per automated resolution beyond a plan allowance, with enterprise plans sold through sales.

Good for
Support teams from small shared-inbox teams to large enterprises that want ticketing plus AI agents across email, chat, social and phone.
Channels
Email, Messaging and live chat, Phone, Social, Web widget, Mobile SDKs
Main product
Zendesk Customer Service Suite with AI agents
Also includes
Email and ticketing system, AI agents for messaging, email and voice, AI agent builder, Knowledge base, Action Builder, Omnichannel routing
Connects to
Shopify, Klaviyo, Fullstory, TikTok Shop, Zendesk Marketplace (1,800+ apps), APIs
Public API
Yes
MCP server
Not stated
  • Autonomous ticket resolutionAI agents understand intent and sentiment to resolve tasks end-to-end without human intervention.
  • Human agent handoffPaying per automated resolution means that you pay only for customer requests that were successfully resolved
  • Voice channel supportAutomate end-to-end phone support interactions with AI-powered phone voice agents.
  • Email channel supportAutomatically classify, route and resolve even the most complex email queries.
  • Trains on help centerConnect your knowledge and go live in a few clicks.
  • Helpdesk and CRM integrationsPrebuilt integrations: Available through the Zendesk Marketplace (apps and integrations).
  • Multilingual supportSupport for 80+ languages
  • Resolution analytics reportingMonitor performance trends and usage insights to help identify improvement opportunities.

The same 8 checks appear on every tool in AI customer service software. Each tick quotes the vendor's own site.

Security and your data

QuestionTheir answerWhere it says so
Trains AI on your data?Not stated
HIPAA (signs a BAA)available"BAA Powerform"privacy
SOC 2Not stated
GDPRNot stated
CCPACCPA Addendum available"CCPA Addendum PowerForm"privacy
PCINot stated
ISO 27001Not stated
Single sign-onNot stated
Trust centerZendesk Trust Center"Visit the [Zendesk Trust Center](https://www.zendesk.com/trust-center/) for the most up-to-date information and documentation on security and privacy practices"pricing

Security answers are the vendor's own claims, quoted. We don't audit them.

Every plan

PlanMonthlyBilled yearlyIncludedOver the allowanceWhere it says so
Support Teamagent/month paid yearly $25 $19per month 5 automated resolutions per agent/month – "$19agent/month paid yearly" "Monthly subscription (per agent/month) | $25 | $69 | $149"
Copilot add-onagent/month paid yearly – $50per month – – "$50agent/month paid yearly"
Workforce Engagement Bundle add-onagent/month paid yearly – $50per month – – "$50agent/month paid yearly"
Suite Teamagent/month paid yearly $69 $55per month 5 automated resolutions per agent/month – "$55agent/month paid yearly" "Monthly subscription (per agent/month) | $25 | $69 | $149"
Contact Center add-onagent/month paid yearly – $83per month – – "$83agent/month paid yearly"
Suite Professionalagent/month paid yearly $149 $115per month 10 automated resolutions per agent/month – "$115agent/month paid yearly" "Monthly subscription (per agent/month) | $25 | $69 | $149"
Automated resolutions (committed)per automated resolution $1.50per minute – – – "onth 5 ars per agent/month 10 ars per agent/month committed automated resolutions customiz"
Automated resolutions (pay-as-you-go)per automated resolution $2per minute – – – "fixed volume? choose our pay-as-you-go option for flexible automated resolutions tailored "
Suite Enterprise + Copilot Quote – – – "Suite Enterprise + Copilot"
Their pages disagree: customer count"See why 80,000+ companies choose Zendesk for AI service" vs "22,000+ service teams trust Zendesk AI"

Fine print

Billing increment
Not stated
Billed beyond usage
Usage-based features are billed on consumption exceeding plan allowances
"Usage-based features: Certain features like App Builder, Action Builder and Voice are billed based on consumption exceeding applicable plan allowances."
Contract
Month to month, annual, or multi-year
"Zendesk subscriptions are month to month, annual, or multi-year."
Refunds
Not stated
Auto renew
Not stated
Price change notice
Not stated

"Not stated" means we read their pricing page and terms and they don't say.

About the company

Legal name
Zendesk, Inc.
Online since
May 16, 2005
Domain registration date
Customers
"22,000+ service teams trust Zendesk AI"
their claim

Zendesk alternatives

HubSpot Service Hub$7 /moFree plan · checked Oct 29, 2026Dialpad$15 /mochecked Oct 29, 2026Freshdesk (Freddy AI)$19 /mochecked Oct 29, 2026Intercom (Fin)$19 /mochecked Oct 29, 2026Tidio (Lyro)$24.17 /moFree plan · checked Oct 29, 2026Weav$29 /moFree plan · checked Oct 29, 2026Zoho Desk₹420 /moFree plan · checked Oct 29, 2026ADAdaQuotechecked Oct 29, 2026

Reviews elsewhere

G2 ↗Trustpilot ↗Reddit ↗Product Hunt ↗

We link to reviews instead of copying ratings: those sites don't allow reuse, and we don't test products ourselves.

Questions

Is Zendesk free?

There's no free plan. Free trial: 14-day free trial, no credit card required, on Suite Professional. Paid plans start at $25/month.

How much does Zendesk cost?

Paid plans start at $19 per month billed yearly, or $25 billed monthly.

Is Zendesk HIPAA compliant?

Zendesk says a HIPAA BAA is available.