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Zoho Desk pricing

Zoho Desk is help desk software with multichannel ticketing, a knowledge base, automation and AI agents.

AI customer service softwareFree planSelf-serve + sales

Visit Zoho DeskPrices checked Oct 29, 2026

How much does Zoho Desk cost?

Paid plans start at ₹420/mo billed yearly

Free plan: Yes
Free trial: 15-day free trial, no credit card
Enterprise: Contact sales

Read from www.zoho.com/desk/pricing.html on Oct 29, 2026. Price changed? Tell usSee the line each price came from

In your favor

Unlimited usage on Professional. A flat price with no cap on usage.
Free plan. Free edition with 3 user licenses and email ticketing; trial ends by downgrading to this plan
Refunds offered. Full refund based on company refund policy

How you buy and get started

Self-serve + salesButtons on their site: SIGNUP FOR FREE, START FREE TRIAL, Request a price quote, REQUEST A DEMO

Sign up: Self-serve free signup and trial without a credit card
Setup: Dedicated onboarding included
When sales steps in: Quote available for Enterprise
Support: Classic support included with paid editions; paid support plans optional

What Zoho Desk does

Zoho Desk brings customer conversations from email, social, chat, messaging and phone into one workspace, with a help center, workflows and reports. Zia AI and autonomous AI agents handle routine issues and hand off to humans when needed.

Good for: Support teams from small to enterprise that want a per-user help desk with a free tier and links to the Zoho ecosystem.
Channels: Email, Social media (Instagram, Facebook, X), Web forms, Live chat, WhatsApp, Instagram, Facebook Messenger, Telegram, WeChat, Line, Phone, IVR
Main product: Zoho Desk help desk software
Also includes: Email ticketing, Social media module, Web forms, AI agents, Zia AI, Answer bot
Connects to: 360+ apps including the Zoho ecosystem, OpenAI (BYOK), DeepSeek (BYOK), Zoho SalesIQ, Telephony providers
Public API: Not stated
MCP server: Not stated

Autonomous ticket resolutionAutonomous AI agents handle routine issues end to end, handing off seamlessly when human judgment matters most
Human agent handoffhanding off seamlessly when human judgment matters most
Voice channel supportIntegrate with leading telephony providers and set up a toll-free number to provide inbound and outbound phone
Email channel supportSupport your customers across multiple email channels.
Trains on help centerAI-powered reply assistant that provides relevant responses to customers based on its intelligence from your k
Helpdesk and CRM integrationsIntegrates with 360+ apps, including the Zoho ecosystem and your existing stack.
Multilingual supportPublish Knowledge Base articles in over 40 languages.
Resolution analytics reportingreal-time dashboards, detailed reports, customer happiness tracking, and AI that flags issues early

The same 8 checks appear on every tool in AI customer service software. Each tick quotes the vendor's own site.

Security and your data

Question	Their answer	Where it says so
Trains AI on your data?	Not stated
HIPAA (signs a BAA)	Not stated
SOC 2	Not stated
GDPR	Not stated
CCPA	Not stated
PCI	Not stated
ISO 27001	Not stated
Single sign-on	Not stated
Trust center	Not stated

Security answers are the vendor's own claims, quoted. We don't audit them.

Every plan

Plan	Monthly	Billed yearly	Included	Over the allowance	Where it says so
Express/user/month billed annually	–	₹420per month	–	–	"Express₹420/user/month billed annually"
Standard/user/month billed annually	–	₹800per month	5 users	–	"Standard₹800/user/month billed annually"
Professional/user/month billed annually	–	₹1,400per month	Unlimited	–	"Professional₹1,400/user/month billed annually"
Enterprise/user/month billed annually	–	₹2,400per month	Unlimited	–	"Enterprise₹2,400/user/month billed annually"
Free	–	–	3 users	–	"Zoho Desk's free plan offers three user licenses to help you start small and grow your sup"