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Freshdesk (Freddy AI) pricing

Freshdesk is Freshworks' help desk and ticketing software with a Freddy AI Agent for email support, an AI Copilot for agents and AI Insights for analytics.

AI customer service softwareSelf-serve + sales
Visit Freshdesk (Freddy AI)Prices checked Oct 29, 2026

How much does Freshdesk (Freddy AI) cost?

Paid plans start at $19/mo billed yearly or $23/mo billed monthly
Free plan
Not stated
Free trial
14-day free trial with access to the Enterprise plan; account suspended if you do not…
Enterprise
Contact sales
Read from www.freshworks.com/freshdesk/pricing/ on Oct 29, 2026. Price changed? Tell usSee the line each price came from

In your favor

  • No long-term contract. Cancellation takes effect at the end of the term; no cancellation fees
  • Free trial. 14-day free trial with access to the Enterprise plan; account suspended if you do not continue

Watch out for

  • Going over the Growth allowance costs $0.49 per session. Included: 500 AI agent sessions.
  • Their pages disagree: customer count. "Trusted by 50,000+ businesses worldwide" vs "Trusted by 74,000+ Businesses Worldwide"

How you buy and get started

Self-serve + salesButtons on their site: Start for free, Get a demo, Try it free, Book a demo
Sign up
Self-serve signup with 14-day trial, then pay by credit card
"You can then select a plan and pay by credit card to continue using the product."
Setup
Free AI onboarding included
"Free AI onboarding included"
When sales steps in
Not stated

What Freshdesk (Freddy AI) does

Freshdesk combines ticketing, a shared inbox, a customer portal with knowledge base, and Freddy AI products (Agent, Copilot, Insights) across three paid plans billed per agent. The AI Agent handles email conversations and is billed in sessions, with 500 free sessions included once per account.

Good for
Customer support teams that want a ticketing help desk with email AI agent resolution, scaling from small teams (Growth) to enterprise setups with audit logs, sandbox and skill-based routing.
Channels
Email
Main product
Freshdesk
Also includes
Freddy AI Agent (first 500 sessions included), Ticketing and shared inbox, Customer portal and knowledge base, Out-of-the-box analytics and reporting, Threads and tasks, Roles and permissions
Connects to
MCP (Freshdesk MCP), Connector apps
Public API
Not stated
MCP server
Yes
  • Autonomous ticket resolutionLaunch email AI agents that understand customer intent and take action to resolve.
  • Human agent handoffNot stated
  • Voice channel supportNot stated
  • Email channel supportLaunch AI-powered service over email
  • Trains on help centerNot stated
  • Helpdesk and CRM integrationsConnect Freshdesk with the AI tools and apps your support team already uses.
  • Multilingual supportConfigure your helpdesk to work in multiple languages, so you can provide support in the languages your custom
  • Resolution analytics reportingOut-of-the-box analytics & reporting

The same 8 checks appear on every tool in AI customer service software. Each tick quotes the vendor's own site.

Security and your data

QuestionTheir answerWhere it says so
Trains AI on your data?Not stated
HIPAA (signs a BAA)Not stated
SOC 2Not stated
GDPRNot stated
CCPANot stated
PCINot stated
ISO 27001Not stated
Single sign-onNot stated
Trust centerFreshworks Trust Center"This is your one-stop shop for all cybersecurity needs."security

Security answers are the vendor's own claims, quoted. We don't audit them.

Every plan

PlanMonthlyBilled yearlyIncludedOver the allowanceWhere it says so
Growth/agent/month, billed annually $23 $19per month 500 AI agent sessions $0.49/session "$19/agent/month, billed annually" "$23 /agent/month, billed monthly"
Pro/agent/month, billed annually $66 $55per month 500 AI agent sessions $0.49/session "$55/agent/month, billed annually" "$66 /agent/month, billed monthly"
Enterprise/agent/month, billed annually $107 $89per month 500 AI agent sessions $0.49/session "$89/agent/month, billed annually" "$107 /agent/month, billed monthly"
Their pages disagree: customer count"Trusted by 50,000+ businesses worldwide" vs "Trusted by 74,000+ Businesses Worldwide"

Fine print

Billing increment
Not stated
Billed beyond usage
Additional AI Agent sessions must be bought in packs once the 500 free sessions are used
"Once exhausted, you need to buy additional sessions based on your needs."
Contract
Cancellation takes effect at the end of the term; no cancellation fees
"You can cancel whenever you want, but your cancellation will come into effect only after the end of your term."
Refunds
Not stated
Auto renew
Not stated
Price change notice
Not stated

"Not stated" means we read their pricing page and terms and they don't say.

About the company

Legal name
Freshworks Inc.
Address
16192 Coastal Highway, Lewes, Delaware 19958, USA (registered office)
Online since
Feb 13, 1998
Domain registration date
Customers
"Trusted by 50,000+ businesses worldwide"
their claim

Freshdesk (Freddy AI) alternatives

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Reviews elsewhere

G2 ↗Trustpilot ↗Reddit ↗Product Hunt ↗

We link to reviews instead of copying ratings: those sites don't allow reuse, and we don't test products ourselves.

Questions

Is Freshdesk (Freddy AI) free?

There's no free plan. Free trial: 14-day free trial with access to the Enterprise plan; account suspended if you do not continue. Paid plans start at $23/month.

How much does Freshdesk (Freddy AI) cost?

Paid plans start at $19 per month billed yearly, or $23 billed monthly.