How much does Macha cost?
Paid plans start at
$299/mo
- Free plan
- Not stated
- Free trial
- $50 of free usage (about 125 tickets), no credit card, no time limit; set up after the…
- Enterprise
- Contact sales
Read from www.getmacha.com/pricing on Oct 29, 2026. Price changed? Tell usSee the line each price came from
In your favor
- No long-term contract. No lock-in, cancel anytime
- No overage charges. No overage; agents pause when tickets run out
- Free trial. $50 of free usage (about 125 tickets), no credit card, no time limit; set up after the discovery call
- No setup fee. None; implementation included
- Notice before price changes. Reasonable notice
Watch out for
- Service stops at the limit. No overage; agents pause when tickets run out
How you buy and get started
Sales-ledButtons on their site: Book a discovery call
- Sign up
- No self-serve signup shown; free trial is set up by Macha after a discovery call "We set up the free trial for you after the discovery call."
- Setup
- Macha team builds, tests and monitors agents; live within a week "Done-for-you setup.** Our success team builds, tests and monitors your agents, on every plan."
- When sales steps in
- Above 10,000 tickets a month "Above 10,000 tickets a month we quote."
- Support
- Macha success team included on every plan, shared Slack channel "We work with your team in a shared Slack channel."
What Macha does
Macha builds AI agents for chosen ticket categories inside help desks like Zendesk, Freshdesk, Gorgias and Front, plus a website chatbot. It is priced per ticket and includes done-for-you setup. It is a help desk tool, not a phone receptionist.
- Good for
- Support teams on a help desk that want AI to resolve repeat ticket categories, with the vendor doing the implementation.
- Channels
- Email tickets, Live chat, Macha Chatbot
- Main product
- Macha AI agents for help desk tickets
- Also includes
- Done-for-you setup by the Macha success team, AI agents, Safe simulation before go-live, Continuous agent evaluation, Scheduled triggers, Custom API tools
- Connects to
- Zendesk, Freshdesk, Gorgias, Front, Intercom, HubSpot, Shopify, Stripe, Slack, Notion, Google Workspace, Confluence
- Public API
- Yes
- MCP server
- Not stated
- Answers calls with AINot stated
- Books appointmentsNot stated
- Transfers to a personNot stated
- Texts callersNot stated
- Connects to your tools
Any app your team already uses: Shopify, Stripe, Slack, Notion, Google Workspace and more, plus your own inter
- Other languages
**Any language your customers write in.** The agent reads each ticket in its own language and replies in it.
- Takes messagesNot stated
- Answers 24/7Not stated
The same 8 checks appear on every tool in AI receptionists. Each tick quotes the vendor's own site.
Security and your data
| Question | Their answer | Where it says so |
|---|---|---|
| Trains AI on your data? | no | "Your content is never used to train AI models, and is kept only for the periods set out in our Privacy Policy."pricing |
| HIPAA (signs a BAA) | Not stated | |
| SOC 2 | Not stated | |
| GDPR | GDPR compliant, EU data hosting | "GDPR compliance, EU data hosting"pricing |
| CCPA | Not stated | |
| PCI | Not stated | |
| ISO 27001 | Not stated | |
| Single sign-on | Not stated | |
| Trust center | Not stated |
Security answers are the vendor's own claims, quoted. We don't audit them.
Every plan
| Plan | Monthly | Billed yearly | Included | Over the allowance | Where it says so |
|---|---|---|---|---|---|
| 750 tickets/month/month | $299 | – | 750 ticketsAgents pause when monthly tickets are used up | – | "$299/month" |
| 1,500 tickets/month/month | $599 | – | 1500 ticketsAgents pause when monthly tickets are used up | – | "**$599** for 1,500" |
| 3,000 tickets/month/month | $1,199 | – | 3000 ticketsAgents pause when monthly tickets are used up | – | "**$1,199** for 3,000" |
| 5,000 tickets/month/month | $1,999 | – | 5000 ticketsAgents pause when monthly tickets are used up | – | "**$1,999** for 5,000" |
| Above 10,000 tickets/month | Quote | – | 10000 tickets | – | "Above 10,000 tickets a month we quote." |
Macha price history
| When | Plan | Before | After | Change |
|---|---|---|---|---|
| 2026Q2 → 2026Q3 | Professionalbilled monthly | $499 | $699 | +40% |
| 2026Q2 → 2026Q3 | Starterbilled monthly | $199 | $299 | +50% |
| 2026Q1 → 2026Q2 | Professionalbilled monthly | $349 | $499 | +43% |
| 2026Q1 → 2026Q2 | Starterbilled monthly | $149 | $199 | +34% |
From archived copies of the pricing page in the Internet Archive, one per quarter, in USD.
Fine print
- Billing increment
- Per ticket (one conversation), not per message "you are billed per ticket, not per message or per reply."
- Billed beyond usage
- No overage; agents pause when tickets run out "There is no automatic overage and no way to run up a bill you did not agree to."
- Contract
- No lock-in, cancel anytime "No lock-in, cancel anytime and keep access through the end of your billing period."
- Refunds
- Non-refundable except when issues arise from company fault and cannot be resolved "Services are non-refundable except when issues arise from company fault and cannot be resolved."
- Auto renew
- Not stated
- Price change notice
- Reasonable notice "The company may amend pricing policies with reasonable notice."
"Not stated" means we read their pricing page and terms and they don't say.
About the company
- Legal name
- AGZ Technologies Private Limited
- Address
- Registered in India
- Online since
- Sep 23, 2022 Domain registration date
- Ships updates
- 36 in the last 12 months Last on Oct 5, 2026, from their changelog
- Customers
- "Trusted by teams globally" their claim
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We link to reviews instead of copying ratings: those sites don't allow reuse, and we don't test products ourselves.
Questions
Is Macha free?
There's no free plan. Free trial: $50 of free usage (about 125 tickets), no credit card, no time limit; set up after the discovery call. Paid plans start at $299/month.
How much does Macha cost?
Paid plans start at $299 per month.
Does Macha train AI on your data?
No, according to Macha: "Your content is never used to train AI models, and is kept only for the periods set out in our Privacy Policy."