How much does PolyAI cost?
Usage price from
$0.02/concurrent calls
- Free plan
- Not stated
- Free trial
- $100 free API credit for sign-ups before 19 Nov
- Usage price
- $0.02/concurrent calls
- Enterprise
- Contact sales
Read from poly.ai/pricing on Oct 29, 2026. Price changed? Tell usSee the line each price came from
In your favor
- Free trial. $100 free API credit for sign-ups before 19 Nov
How you buy and get started
Self-serve + salesButtons on their site: Book a demo, Start building, Get your API key, Talk to an expert
- Sign up
- Self-serve API key sign-up "Get your API key"
- Setup
- Not stated
- When sales steps in
- More than 10 concurrent calls on the API requires sales "2 until you add a card, then 10 included. For more, talk to sales."
- Support
- 24/7 support included in per-minute platform price "which includes proactive performance improvements, maintenance and 24/7 support."
What PolyAI does
PolyAI builds dialog agents in Dialog Studio and runs them on its own models across voice, chat and messaging, with pre-built integrations and open APIs. Platform pricing is by quote on a per-minute basis, while the Dialog-RSN-1 API is self-serve at 2¢ per connected minute.
- Good for
- Large enterprises in healthcare, financial services, hotels, insurance, restaurants, retail, telecom, travel and utilities that want to resolve high-volume customer calls without a human agent, and developers who want model-only API access.
- Channels
- Voice, Chat, SMS, Messaging
- Main product
- Agentic Dialog Platform (Dialog Studio and Wren) and the Dialog-RSN-1 API
- Also includes
- Dialog Studio for building agents, no-code to full code, Wren Dialog Agent to design, build, test and optimize agents, Dialog-RSN-1 and Dialog-Raven-3.5 models, Per-second billing with no minimums, Pre-built integrations, any API or MCP server, Telephony on your numbers or ours, own carrier over SIP at no charge
- Connects to
- Amazon Web Services, Five9, NICE, Salesforce, Twilio, Verizon Business, Zendesk, Any API or MCP server
- Public API
- Yes
- MCP server
- Yes
- Answers calls with AI
PolyAI builds dialog agents that handle your most critical enterprise conversations, resolving them without es
- Books appointments
Booking and reservations
- Transfers to a person
Call routing
- Texts callers
Can you build me an agent that can verify customers through voice and SMS?
- Connects to your tools
Pre-built integrations, a self-serve Connect Portal, and open APIs enable your AI agents to work seamlessly wi
- Other languages
Webchat and multilingual.
- Takes messagesNot stated
- Answers 24/7Not stated
The same 8 checks appear on every tool in AI receptionists. Each tick quotes the vendor's own site.
Security and your data
| Question | Their answer | Where it says so |
|---|---|---|
| Trains AI on your data? | no | "Never trained on without opt-in. Never sold."home |
| HIPAA (signs a BAA) | Not stated | |
| SOC 2 | SOC 2+ Type 2 | "SOC 2+ Type 2, ISO 27001, PCI DSS, GDPR."home |
| GDPR | GDPR | "SOC 2+ Type 2, ISO 27001, PCI DSS, GDPR."home |
| CCPA | Not stated | |
| PCI | PCI DSS | "SOC 2+ Type 2, ISO 27001, PCI DSS, GDPR."home |
| ISO 27001 | ISO 27001 | "ISO 27001-certified"security |
| Single sign-on | SSO / RBAC | "SIP/TLS + SRTP, mTLS, SSO / RBAC."home |
| Trust center | Not stated |
Security answers are the vendor's own claims, quoted. We don't audit them.
Every plan
| Plan | Monthly | Billed yearly | Included | Over the allowance | Where it says so |
|---|---|---|---|---|---|
| Dialog-RSN-1 APIper connected minute, billed per second | $0.02per concurrent calls | – | 10 concurrent calls | – | "2¢Per connected minute," |
| Agentic Dialog Platformper minute | Quote | – | – | – | "Ongoing use of the voice agent is priced on a per-minute basis, which includes proactive p" |
Fine print
- Billing increment
- Per second, no minimums, no rounding up "Billed on connected time, with no minimums and no rounding up to the minute."
- Billed beyond usage
- Not stated
- Contract
- Not stated
- Refunds
- Not stated
- Auto renew
- Not stated
- Price change notice
- Not stated
"Not stated" means we read their pricing page and terms and they don't say.
About the company
- Legal name
- PolyAI Ltd
- Online since
- Dec 15, 2017 Domain registration date
- Ships updates
- 1 in the last 12 months Last on Oct 7, 2026, from their changelog
- Customers
- "90% of calls resolved end to end with no human agent on largest deployments" their claim
PolyAI alternatives
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CallRail Voice Assist$50 /mochecked Oct 29, 2026Reviews elsewhere
We link to reviews instead of copying ratings: those sites don't allow reuse, and we don't test products ourselves.
Questions
Is PolyAI free?
There's no free plan. Free trial: $100 free API credit for sign-ups before 19 Nov.
Does PolyAI train AI on your data?
No, according to PolyAI: "Never trained on without opt-in. Never sold."