How much does Abby Connect cost?
Paid plans start at
$164/mo
- Free plan
- Not stated
- Free trial
- 14 days or 500 Abby Minutes, whichever comes first; card is charged automatically at the…
- Enterprise
- Contact sales
Read from www.abby.com/pricing on Oct 29, 2026. Price changed? Tell usSee the line each price came from
In your favor
- No long-term contract. Month-to-month
- Free trial. 14 days or 500 Abby Minutes, whichever comes first; card is charged automatically at the end unless cancelled 24 hours before expiry
- No setup fee. Setup is included in the price.
- Refunds offered. Terms state both a strict no-refund policy and a 22-day money-back guarantee for new clients
Watch out for
- Extra usage is billed. Overage billed at your plan's Abby Minute rate
- Going over the Starter allowance costs $3.29 per per abby minute. Included: 50 Abby Minutes.
How you buy and get started
Self-serve + salesButtons on their site: Start Free Trial, GET STARTED, SPEAK TO AN EXPERT, Contact Us
- Sign up
- Self-serve signup with free trial "getting started is simple and self-serve"
- Setup
- No setup fee; white glove onboarding included "White Glove Onboarding Process"
- When sales steps in
- Contact sales for volumes beyond the 500-minute Growth plan "Need more than the Growth Plan?"
- Support
- Dedicated Solutions Engineer for technical and integration needs "A dedicated Solutions Engineer handles technical and integration needs"
- Support
- Client Success Team helps adjust the service "our award-winning Client Success Team helps you adjust"
What Abby Connect does
Abby Connect answers business calls 24/7 with in-house US receptionists, an AI receptionist, or a hybrid chosen per call. Plans are month-to-month with included Abby Minutes, and AI answering uses half a minute per minute.
- Good for
- Small to enterprise businesses (legal, home services, healthcare, financial and business services) needing after-hours, overflow or full-time call answering by people, AI, or both.
- Channels
- phone, text, live chat, mobile app, web portal
- Main product
- Human + AI virtual receptionist and answering service
- Also includes
- Dedicated US-based receptionist team (human only), Caller insights through portal and app, AbbyGO app calling and texting, Self-serve call controls, White glove onboarding, 1000+ integrations
- Connects to
- CRMs, calendars, helpdesk, scheduling platforms, case management, billing, field service systems
- Public API
- Not stated
- MCP server
- Not stated
- Real people answer
Abby’s human receptionists answer your calls so you never miss an opportunity.
- Answers 24/7
Custom Answering Hours Including 24/7 Answering
- Books appointments
scheduling appointments, or responding to inquiries
- Transfers calls
shares information, takes messages, and transfers calls.
- Takes messages
shares information, takes messages, and transfers calls.
- Spanish or other languages
English and Spanish answering.
- Connects to your tools
1000+ Seamless Integrations
- Spam calls not chargedNot stated
The same 8 checks appear on every tool in Answering services. Each tick quotes the vendor's own site.
Security and your data
| Question | Their answer | Where it says so |
|---|---|---|
| Trains AI on your data? | Not stated | |
| HIPAA (signs a BAA) | available | "HIPAA Compliance Options"pricing |
| SOC 2 | Not stated | |
| GDPR | Not stated | |
| CCPA | Not stated | |
| PCI | Not stated | |
| ISO 27001 | Not stated | |
| Single sign-on | Not stated | |
| Trust center | Not stated |
Security answers are the vendor's own claims, quoted. We don't audit them.
Every plan
| Plan | Monthly | Billed yearly | Included | Over the allowance | Where it says so |
|---|---|---|---|---|---|
| Starterper month | $164 | – | 50 Abby Minutes | $3.29/per abby minute | "$164" |
| Essentialper month | $329 | – | 100 Abby Minutes | $3.29/per abby minute | "$329" |
| Professionalper month | $599 | – | 200 Abby Minutes | $2.99/per abby minute | "$599" |
| Growthper month | $1,380 | – | 500 Abby Minutes | $2.76/per abby minute | "$1,380" |
| Enterprise | Quote | – | – | – | "We build custom plans fit for your business needs." |
Abby Connect price history
No price changes on Abby Connect's pricing page since 2023Q1, across 15 archived reads.
From archived copies of the pricing page in the Internet Archive, one per quarter, in USD.
Fine print
- Billing increment
- Not stated
- Billed beyond usage
- Overage billed at your plan's Abby Minute rate "Overage is billed at your plan's Abby Minute rate."
- Contract
- Month-to-month "All Subscription Services (including Receptionist Services Pricing Plans, Live Chat Pricing Plans, and Enterprise Plans) are month-to-month"
- Refunds
- Terms state both a strict no-refund policy and a 22-day money-back guarantee for new clients "Abby Connect offers a 22-day money-back guarantee on our Services."
- Auto renew
- Renews monthly; 30 days' notice needed to cancel "automatically renew on a monthly basis"
- Price change notice
- Not stated
"Not stated" means we read their pricing page and terms and they don't say.
About the company
- Legal name
- Abby Connect, Inc.
- Address
- Las Vegas, Nevada
- Online since
- May 9, 1996 Domain registration date
- Customers
- "6,200+ businesses served" their claim
Abby Connect alternatives
PATLive$19 /mochecked Oct 29, 2026
ReceptionHQ MessageExpress$25 /mochecked Oct 29, 2026
AnswerFirst$30 /mochecked Oct 29, 2026
Specialty Answering Service$44 /mochecked Oct 29, 2026
Posh$65 /mochecked Oct 29, 2026
Moneypenny (US)$99 /mochecked Oct 29, 2026
Go Answer$175 /mochecked Oct 29, 2026
AnswerForce$349 /mochecked Oct 29, 2026Reviews elsewhere
We link to reviews instead of copying ratings: those sites don't allow reuse, and we don't test products ourselves.
Questions
Is Abby Connect free?
There's no free plan. Free trial: 14 days or 500 Abby Minutes, whichever comes first; card is charged automatically at the end unless cancelled 24 hours before expiry. Paid plans start at $164/month.
How much does Abby Connect cost?
Paid plans start at $164 per month.
Is Abby Connect HIPAA compliant?
Abby Connect says a HIPAA BAA is available.