How much does Ruby cost?
Paid plans start at
$115/mo
- Free plan
- Not stated
- Enterprise
- Contact sales
Read from www.ruby.com/plans-and-pricing on Oct 29, 2026. Price changed? Tell usSee the line each price came from
In your favor
- No long-term contract. No long-term contracts
- No setup fee. No activation, onboarding or setup fees
- Notice before price changes. Ruby may change plans and pricing at any time
Watch out for
- Extra usage is billed. Overage fees charged if usage exceeds included minutes, billed in arrears
- No refunds on a long commitment. Fixed fee non-refundable; money back guarantee for new customers if cancelled within 21 days or before 500 receptionist minutes/50 billable chats
How you buy and get started
Self-serve + salesButtons on their site: Get started, Sign up, Build your plan, Book a consultation
- Sign up
- Sign up buttons on plans, plus a sales form "Simply fill out the form to talk to sales, or scroll down to check out our plans and pricing details."
- Setup
- No setup fees; customer portal access after registration "There are no additional or hidden fees for activation, onboarding, setup, customization, or coverage during certain periods."
- When sales steps in
- Larger plans via sales "Don’t see the right plan here? We have larger offerings—**[just talk to us](tel:+18443117829)**!"
- Support
- Support phone 866-611-7829 "[866-611-7829](tel:866-611-7829)"
What Ruby does
Ruby is a US virtual receptionist company founded in 2003 whose staff answer calls and run live chat for small businesses around the clock. Plans are priced by receptionist minutes or chats per month and include scheduling, bilingual answering, and CRM integrations.
- Good for
- Small businesses such as law firms, home services, healthcare practices, financial services, and startups that want a live person answering calls.
- Channels
- phone, live chat, text, email, mobile app
- Main product
- Virtual receptionist plans (live call answering sold by receptionist minutes), plus managed live chat plans and bundles
- Also includes
- 24/7 live answering including after-hours, weekends and holidays, 24/7 Spanish and bilingual call handling available, Scheduling, Outbound call assistance, Payment collection, Lead qualification and intake
- Connects to
- CRM systems, calendars, legal software, communication platforms
- Public API
- Not stated
- MCP server
- Not stated
- Real people answer
Your callers can always reach a real person with Ruby.
- Answers 24/7
24/7 live answering (including after-hours, on weekends, and holidays)
- Books appointments
Appointment scheduling
- Transfers calls
answer FAQs, transfer callers, take messages, collect information, and more
- Takes messages
answer FAQs, transfer callers, take messages, collect information, and more
- Spanish or other languages
24/7 Spanish and bilingual call handling available
- Connects to your tools
works seamlessly with customer relationship management (CRM) systems, calendars, legal software, communication
- Spam calls not chargedNot stated
The same 8 checks appear on every tool in Answering services. Each tick quotes the vendor's own site.
Security and your data
| Question | Their answer | Where it says so |
|---|---|---|
| Trains AI on your data? | Not stated | |
| HIPAA (signs a BAA) | available | "HIPAA-compliant services available"pricing |
| SOC 2 | Not stated | |
| GDPR | Not stated | |
| CCPA | Not stated | |
| PCI | Not stated | |
| ISO 27001 | Not stated | |
| Single sign-on | Not stated | |
| Trust center | Not stated |
Security answers are the vendor's own claims, quoted. We don't audit them.
Every plan
| Plan | Monthly | Billed yearly | Included | Over the allowance | Where it says so |
|---|---|---|---|---|---|
| Bundled chat add-on 10 chats | $115 | – | 10 chats | – | "Up to 10 chats for $115" |
| Live chat 10 chats/month | $143 | – | 10 chats | – | "### $143" |
| Virtual receptionist 50 minutes/month | $250 | – | 50 minutes | – | "### $250" |
| Bundled chat add-on 30 chats | $268 | – | 30 chats | – | "Up to 30 chats for $268" |
| Live chat 30 chats/month | $335 | – | 30 chats | – | "### $335" |
| Virtual receptionist 100 minutes/month | $395 | – | 100 minutes | – | "### $395" |
| Bundled chat add-on 50 chats | $416 | – | 50 chats | – | "Up to 50 chats for $416" |
| Live chat 50 chats/month | $520 | – | 50 chats | – | "### $520" |
| Virtual receptionist 200 minutes/month | $720 | – | 200 minutes | – | "### $720" |
| Virtual receptionist 500 minutes/month | $1,725 | – | 500 minutes | – | "### $1,725" |
Ruby price history
| When | Plan | Before | After | Change |
|---|---|---|---|---|
| 2023Q3 → 2023Q4 | Call Ruby 100billed monthly | $365 | $375 | +3% |
| 2023Q3 → 2023Q4 | Call Ruby 50billed monthly | $230 | $235 | +2% |
| 2023Q3 → 2023Q4 | Call Ruby 200billed monthly | $660 | $680 | +3% |
From archived copies of the pricing page in the Internet Archive, one per quarter, in USD.
Fine print
- Billing increment
- 60-second increments, rounded up "Receptionist Minutes are calculated and billed in 60-second increments and calls are rounded up to the next 60-second mark."
- Billed beyond usage
- Overage fees charged if usage exceeds included minutes, billed in arrears "variable overage fees if your usage exceeds the base usage units included with your subscription, due in arrears on or around the first business day following each monthly billing "
- Contract
- No long-term contracts "No long-term contracts. Plans start at $250/month."
- Refunds
- Fixed fee non-refundable; money back guarantee for new customers if cancelled within 21 days or before 500 receptionist "you must notify us of the service you wish to cancel either within 21 days of your subscription service sign-up date or before your usage exceeds 500 receptionist minutes/50 billab"
- Auto renew
- Renews every 30 days unless cancelled "You agree that your subscription begins the day you sign up for Services and automatically renews every 30 days unless you cancel or change it."
- Price change notice
- Ruby may change plans and pricing at any time "We reserve the right to change our subscription plans and other Services offered to Customers or adjust pricing for our Services or any components thereof in any manner and at any "
"Not stated" means we read their pricing page and terms and they don't say.
About the company
- Legal name
- Ruby Receptionists, Inc.
- Online since
- Aug 16, 1994 Domain registration date
- Customers
- "15,000+ businesses trust Ruby" their claim
Ruby alternatives
PATLive$19 /mochecked Oct 29, 2026
ReceptionHQ MessageExpress$25 /mochecked Oct 29, 2026
AnswerFirst$30 /mochecked Oct 29, 2026
Specialty Answering Service$44 /mochecked Oct 29, 2026
Posh$65 /mochecked Oct 29, 2026
Moneypenny (US)$99 /mochecked Oct 29, 2026
Go Answer$175 /mochecked Oct 29, 2026
AnswerForce$349 /mochecked Oct 29, 2026Reviews elsewhere
We link to reviews instead of copying ratings: those sites don't allow reuse, and we don't test products ourselves.
Questions
Is Ruby free?
No free plan is stated on Ruby's pricing page. Paid plans start at $115/month.
How much does Ruby cost?
Paid plans start at $115 per month.
Is Ruby HIPAA compliant?
Ruby says a HIPAA BAA is available.