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Smith.ai Virtual Receptionists pricing

Smith.ai answers business calls with AI, live agents, or a hybrid, handling intake, appointment booking, and transfers, aimed mainly at law firms.

Answering servicesFree planPriced per minuteSelf-serve + sales

Visit Smith.ai Virtual ReceptionistsPrices checked Oct 29, 2026

How much does Smith.ai Virtual Receptionists cost?

Paid plans start at $300/mo

Free plan: Yes
Usage price: $1.60/minute
Enterprise: Contact sales

Read from smith.ai/pricing/receptionists on Oct 29, 2026. Price changed? Tell usSee the line each price came from

In your favor

No long-term contract. Month-to-month, no long-term contract
Free plan. 25 calls per month, free forever
No setup fee. No setup fees
Refunds offered. 30-day money-back guarantee, up to $1,000, overage excluded

Watch out for

Extra usage is billed. Overage per call beyond plan quota
Going over the Human-first Starter allowance costs $11.50 per call. Included: 30 calls.
Their pages disagree: calls handled / years in business. "25M+ calls handled over 11+ years" vs "Powering 20MM+ calls over 10 years"
Their pages disagree: Trustpilot rating. "Trustpilot 4.3" vs "[4.7](https://www.trustpilot.com/review/smith.ai)"

How you buy and get started

Self-serve + salesButtons on their site: Get started, Talk to us, Book a consultation, Get started for free

Sign up: Self-serve signup available
Setup: Sign up, onboarding, number generated, calls forwarded
When sales steps in: Enterprise plan is custom priced
Support: Email support
Support: Dedicated Account Manager for enterprise
Support: Help center

What Smith.ai Virtual Receptionists does

Smith.ai offers AI-first, hybrid and human-first call answering with lead qualification, intake, appointment booking, transfers and CRM sync. The human-first plans are billed per call on monthly tiers, with add-ons priced per call or per month.

Good for: Law firms and other small to mid-size businesses (home services, IT services, agencies) that want calls answered 24/7 with intake and booking.
Channels: Phone, SMS, Web chat, Outreach campaigns
Main product: AI and live-agent receptionist (call answering, intake, booking)
Also includes: Lead screening, qualification & intake, Live-staffed with expert agents 24/7, Dashboard insights, Dedicated phone number, First CRM integration free, Warm transfers
Connects to: Clio, Filevine, Lawmatics, MyCase, PracticePanther, Smokeball, Litify, Rocket Matter, HubSpot, Salesforce, Zapier, Calendly
Public API: Yes
MCP server: Not stated

Real people answerLive-staffed with expert agents 24/7
Answers 24/7Never miss an opportunity with around-the-clock live call answering.
Books appointmentsWe’ll schedule meetings directly on your calendar.
Transfers callsWarm transfers — callers routed to your team with full context for a professional end-to-end experience.
Takes messagesNot stated
Spanish or other languagesBilingual fluency — conversational fluency in English and Spanish
Connects to your toolsCall details are sent automatically to your CRM or Zapier.
Spam calls not chargedNo, as long as the lines you forward to us pass Caller ID, you won't be charged for spam or unsolicited sales

The same 8 checks appear on every tool in Answering services. Each tick quotes the vendor's own site.

Security and your data

Question	Their answer	Where it says so
Trains AI on your data?	Not stated
HIPAA (signs a BAA)	Not stated
SOC 2	Not stated
GDPR	Not stated
CCPA	Not stated
PCI	Not stated
ISO 27001	Not stated
Single sign-on	Not stated
Trust center	Not stated

Security answers are the vendor's own claims, quoted. We don't audit them.

Every plan

Plan	Monthly	Billed yearly	Included	Over the allowance	Where it says so
Human-first Starter/ month	$300	–	30 calls	$11.50/call	"30 calls $300 / month 1 free transfer destination. Overage: $11.50/call over 30"
Human-first Basic/ month	$810	–	90 calls	$10.50/call	"90 calls $810 / month 2 free transfer destinations. Overage: $10.50/call over 90"
Human-first Pro/ month	$2,100	–	300 calls	$8.50/call	"300 calls $2,100 / month 10 free transfer destinations. Overage: $8.50/call over 3"
AI-first/call	$1.60per minute	–	–	–	"AI-first — starting at $1.60/call"
Hybrid/call	$2.50per minute	–	–	–	"Hybrid — starting at $2.50/call (most firms start here)"
Human-first (per call)/call	$7per minute	–	–	–	"Human-first — starting at $7/call"
Enterprise	Quote	–	–	–	"Custom Ask about enterprise pricing"