Nextiva pricing

Nextiva sells cloud business phone, messaging and customer-experience software with per-user plans and an AI employee called XBert.

Business phone systemsSelf-serve + sales

Visit NextivaPrices checked Nov 4, 2026

How much does Nextiva cost?

Nextiva's paid plans start at $15/mo billed yearly. At 3 seats it costs $45 on the NEXT Core plan, 3rd of the 17 business phone systems on the ranked list. 7 plans listed. No price change since Q2 2024, across 9 archived reads.

Paid plans start at $15/mo billed yearly or $23/mo billed monthly

Free plan: Not stated

Enterprise: Contact center Professional and Premium plans are contact-sales; Scale adds directory sync, dedicated onboarding and supervisor monitoring"Contact Sales"
How usage is counted: XBert AI is $1.50 per conversation"XBert AI: $1.50 per conversation"

Read from www.nextiva.com/nextiva-pricing on Nov 4, 2026. Price changed? Tell usSee the line each price came from

At 3 seats$45/moNEXT Core plan. $15 × 3 seats

On the ranked list3rd of 17By cost at this volume

Next cheaperGoogle Voice$30$15 less a monthNo contract, free plan, unlimited usage on Starter (individual).
Next pricierZoom Phone$48$3 more a monthFree trial, unlimited usage on US & CA Unlimited.

Nextiva: Overage billed.

Compare all 20 business phone systems

In your favor

Notice before price changes. Pricing can change at any time with or without notice, except base pricing for contracted quantities during the initial term of a minimum commitment contract

Watch out for

Extra usage is billed. Add-ons are billed separately and may involve setup, licensing or usage fees
Going over the XBert AI Employee allowance costs $1.50 per conversation. Included: 100 conversations.

How you buy and get started

Self-serve + salesButtons on their site: Get a Demo, Buy Now, Claim Now

Sign up: Buy Now links to a sign-up flow on the home page and for XBert AI
Setup: Not stated
When sales steps in: Contact center Professional and Premium are contact sales
Support: 24/7 support included on all plans
Support: Phone, chat and email support

What Nextiva does

Nextiva offers NEXT Core, Engage and Scale plans per user covering unlimited voice and video, texting, call recording and AI features, plus contact center plans priced per agent. It also sells XBert, an AI employee for phone, chat and text, from $99 a month.

Good for: Small and growing teams that want a business phone system with texting, plus sales, service and contact center teams that want AI handling customer conversations.
Channels: Voice, Video, SMS/Text, Live chat, Email, Social, Fax
Main product: NEXT Platform (business phone, messaging and customer conversations)
Also includes: Unlimited voice and video calling, Business text messages (100, 500 or unlimited per user by plan), Call recording, Team collaboration, Skills-based routing, Smart call routing (simple IVR)
4 more
Mobile app, Desk phone support, AI transcriptions, summarizations and answer assist, XBert AI employee for calls, chat and text
Connects to: Salesforce, HubSpot, Zoho, Microsoft Dynamics, Oracle, Zendesk, ServiceNow, ConnectWise, Microsoft Teams, Google Workspace, Outlook, Epic
4 more
ModMed, eClinicalWorks, Okta, Microsoft Entra ID
Public API: Yes

Business phone number includedEvery plan includes business phone and team messaging.
Extensions or call routingSmart Call Routing (Simple IVR)
Mobile and desktop appsMobile
Unlimited US callingUnlimited Voice & Video Calling
Business textingBusiness Text Messages (per user)
Call recordingCall Recording
Keep your existing numberNot stated
AI receptionist availableHandle incoming calls 24/7.

Security and your data

Question	Nextiva's answer	Where it says so
SOC 2	SOC 2 certified	"SOC 2 Certified"pricing
PCI	Secure payment (PCI-DSS) on Professional contact center plan	"Secure Payment (PCI-DSS)"pricing
ISO 27001	ISO/IEC 27001 listed in contact center plans	"ISO/IEC 27001"pricing
Single sign-on	NEXT Engage	"Single Sign-On (Okta, Microsoft Entra ID)"pricing
Trust center	Nextiva Trust Center	"Nextiva Trust Center"pricing

Not found on the 9 pages we read (homepage, integrations, enterprise, security, changelog, pricing, privacy, about, terms): Trains AI on your data?, HIPAA (signs a BAA), GDPR, CCPA.

Every plan

Plan	Price	Billed yearly	Included	Over the allowance	Where it says so
NEXT Core/user/mo	$23per month	$15per month	–	–	"$ 15 /user/mo" "$23/user/mo"
NEXT Engage/user/mo	$50per month	$25per month	–	–	"NEXT Engage $25/user/mo" "NEXT Engage $50/user/mo"
NEXT Scale/user/mo	$75per month	$75per month	–	–	"NEXT Scale $75/user/mo" "NEXT Scale $75/user/mo"
Contact Center Essential/agent/mo	$75monthly or yearly not stated	–	–	–	"From $ 75 /agent/mo"
XBert AI Employeeper month	$99monthly or yearly not stated	–	100 conversations	$1.50 per conversation	"hannels ✓ in-conversation payments already have a helpdesk? xbert ai employee add an ai…"
Contact Center Professional	Quote	–	–	–	"Professional Contact Sales"
Contact Center Premium	Quote	–	–	–	"Premium Contact Sales"

Nextiva price history

No price changes on Nextiva's pricing page since 2024Q2, across 9 archived reads.

From archived copies of the pricing page in the Internet Archive, one per quarter, in USD.

Fine print

Billed beyond usage: Add-ons are billed separately and may involve setup, licensing or usage fees
Contract: Annual small business pricing requires a paid 12-month or longer minimum term for new customers with 1-100 employees
Price change notice: Pricing can change at any time with or without notice, except base pricing for contracted quantities during the initial term of a minimum commitment contract

Not found on the 9 pages we read (homepage, integrations, enterprise, security, changelog, pricing, privacy, about, terms): Billing increment, Refunds, Auto renew.