How much does Nextiva cost?
Paid plans start at
$15/mo billed yearly
or $23/mo billed monthly
- Free plan
- Not stated
- Usage price
- $1.50/minute
- Enterprise
- Contact sales
Read from www.nextiva.com/pricing on Oct 29, 2026. Price changed? Tell usSee the line each price came from
In your favor
- Notice before price changes. Pricing can change at any time with or without notice, except base service pricing during a minimum commitment contract initial term
Watch out for
- Extra usage is billed. Add-on or usage-based features are billed separately; turning one on without a qualifying plan adds charges
How you buy and get started
Self-serve + salesButtons on their site: Buy Now, Get a Demo, Contact Sales
- Sign up
- Buy Now link for XBert AI sign-up "Buy Now"
- Setup
- Launch an AI voice agent in 5 minutes, no code "Launch your AI voice agent in 5 minutes"
- When sales steps in
- Contact Sales for Professional and Premium contact center plans "Contact Sales"
- Support
- 24/7 customer support on all plans "All plans include 24/7 customer support"
What Nextiva does
Nextiva offers the NEXT platform with per-user phone, messaging and CX plans, a contact center product, and XBert AI Employee at $99 per month for packages starting at 100 conversations. XBert handles phone, chat and text, connects to CRMs, helpdesks and EHRs, and can be launched without code.
- Good for
- Small and mid-size businesses and contact centers that want business phone service plus an AI agent for customer conversations, including healthcare teams using EHR integrations.
- Channels
- Phone, Text, Chat, Email, Video, Social
- Main product
- XBert AI Employee
- Also includes
- Handles phone, chat, & text messages, Customizable tone and voice, Takes action in your systems, Smart routing with full customer context, Launch your AI voice agent in 5 minutes, Easy to manage without any code
- Connects to
- Salesforce, HubSpot, Zoho, Microsoft Dynamics, Oracle, Zendesk, ServiceNow, ConnectWise, Microsoft Teams, Google Workspace, Outlook, Epic
- Public API
- Yes
- MCP server
- Not stated
- Inbound calls
Handle incoming calls 24/7.
- Outbound calls
Proactive Outbound Notifications
- Phone numbers included
Every plan includes business phone and team messaging.
- Choose your AI modelNot stated
- Choose the voice
Customizable tone and voice
- Public API
Build custom integrations with our open APIs.
- Connects to your tools
Takes action in your systems
- HIPAA option
HIPAA Compliant
The same 8 checks appear on every tool in Voice agent platforms. Each tick quotes the vendor's own site.
Security and your data
| Question | Their answer | Where it says so |
|---|---|---|
| Trains AI on your data? | Not stated | |
| HIPAA (signs a BAA) | available | "HIPAA Certified"pricing |
| SOC 2 | SOC 2 Certified | "SOC 2 Certified"pricing |
| GDPR | Not stated | |
| CCPA | Not stated | |
| PCI | Secure Payment (PCI-DSS) in Professional contact center plan | "Secure Payment (PCI-DSS)"pricing |
| ISO 27001 | ISO/IEC 27001 | "ISO/IEC 27001"pricing |
| Single sign-on | NEXT Engage (Okta, Microsoft Entra ID) | "Single Sign-On (Okta, Microsoft Entra ID)"pricing |
| Trust center | Nextiva Trust Center | "Nextiva Trust Center"pricing |
Security answers are the vendor's own claims, quoted. We don't audit them.
Every plan
| Plan | Monthly | Billed yearly | Included | Over the allowance | Where it says so |
|---|---|---|---|---|---|
| NEXT Core/user/mo | $23 | $15per month | – | – | "NEXT Core $23/user/mo" "NEXT Core $15/user/mo" |
| NEXT Engage/user/mo | $50 | $25per month | 2000 toll-free inbound minutes | – | "NEXT Engage $50/user/mo" "NEXT Engage $25/user/mo" |
| NEXT Scale/user/mo | $75 | $75per month | 10000 toll-free inbound minutes | – | "NEXT Scale $75/user/mo" "NEXT Scale $75/user/mo" |
| Contact Center Essential/agent/mo | $75monthly or yearly not stated | – | – | – | "From $75/agent/mo" |
| XBert AI Employeeper month | $99 | – | 100 conversations | – | "hannels ✓ in-conversation payments already have a helpdesk? xbert ai employee add an ai em" |
| XBert AI conversation (add-on)per conversation | $1.50per minute | – | – | – | "XBert AI: $1.50 per conversation" |
| Contact Center Professional | Quote | – | – | – | "Contact Sales" |
| Contact Center Premium | Quote | – | – | – | "Contact Sales" |
Fine print
- Billing increment
- Not stated
- Billed beyond usage
- Add-on or usage-based features are billed separately; turning one on without a qualifying plan adds charges "Turning one on without a qualifying plan adds charges to your bill."
- Contract
- Annual small business pricing requires a paid 12-month or longer minimum term for new customers with 1 to 100 employees "Annual Small Business pricing applies to new customers with 1–100 employees signing a paid 12-month or longer minimum term agreement."
- Refunds
- Not stated
- Auto renew
- Not stated
- Price change notice
- Pricing can change at any time with or without notice, except base service pricing during a minimum commitment contract "Pricing is also subject to change at any time (except base service pricing for contracted quantities during the initial term of a Minimum Commitment Contract such as a Nextiva Serv"
"Not stated" means we read their pricing page and terms and they don't say.
About the company
- Legal name
- Nextiva, Inc., a Delaware corporation
- Address
- Scottsdale, Arizona, USA
- Online since
- Jun 25, 2001 Domain registration date
- Ships updates
- 10 in the last 12 months Last on Oct 14, 2026, from their changelog
- Customers
- "100,000+ businesses" their claim
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We link to reviews instead of copying ratings: those sites don't allow reuse, and we don't test products ourselves.
Questions
Is Nextiva free?
No free plan is stated on Nextiva's pricing page. Paid plans start at $23/month.
How much does Nextiva cost?
Paid plans start at $15 per month billed yearly, or $23 billed monthly.
Is Nextiva HIPAA compliant?
Nextiva says a HIPAA BAA is available.