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Intercom Fin Voice pricing

Intercom is a helpdesk with the Fin AI agent built in, which answers customers across chat, email, voice and other channels and is priced per resolved outcome.

Voice agent platformsPriced per minuteSelf-serve + sales

Visit Intercom Fin VoicePrices checked Oct 29, 2026

How much does Intercom Fin Voice cost?

Paid plans start at $19/mo billed yearly or $35/mo billed monthly

Free plan: Not stated
Free trial: 14-day free trial, no credit card required, includes all features, Fin and add-ons
Usage price: $0.99/minute
Enterprise: Contact sales

Read from www.intercom.com/pricing on Oct 29, 2026. Price changed? Tell usSee the line each price came from

In your favor

No long-term contract. No contract needed for self-serve monthly or annual plans
Unlimited usage on Copilot add-on. A flat price with no cap on usage.
Free trial. 14-day free trial, no credit card required, includes all features, Fin and add-ons
No setup fee. No setup, integration, or platform fees when using Fin with an existing helpdesk
Notice before price changes. Terms changes take effect on renewal or new Order Form, with reasonable efforts to notify

Watch out for

Going over the Pro add-on allowance costs $0.01 per credit. Included: 6000 credits.
Their pages disagree: Essential new customer discount. "New customers save 35%" vs "New customers save 25%"

How you buy and get started

Self-serve + salesButtons on their site: Start free trial, Contact sales, View demo, Get a demo

Sign up: Self-serve 14-day free trial, no credit card
Setup: Set up in hours; under an hour on an existing helpdesk
When sales steps in: Fin Voice is available via sales; Fin on an existing helpdesk goes through Contact sales
Support: Premier Support / onboarding requires a contract

What Intercom Fin Voice does

Intercom sells a per-seat helpdesk (Essential, Advanced, Expert) with Fin AI Agent charged at $0.99 per outcome, and Fin can also run on top of another helpdesk. Fin Voice is sold through sales at $1.99 per voice outcome.

Good for: Customer support teams, from startups to enterprises, that want an AI agent resolving conversations in the Intercom helpdesk or in an existing helpdesk such as Salesforce, HubSpot or Freshdesk.
Channels: Voice, Chat, Email, Social messaging, Slack, API, SMS, WhatsApp, Phone
Main product: Fin AI Agent with the Intercom helpdesk
Also includes: Fin AI Agent on all plans, Messenger live chat, Shared inbox and ticketing system, Pre-built reports, Public help center, Workflow automation builder (Advanced)
Connects to: Salesforce, HubSpot, Freshdesk, Zendesk, Shopify, Stripe, Slack, Notion, Confluence, Box, ChatGPT, Claude
Public API: Yes
MCP server: Yes

Inbound callsAnswers email, live chat, phone and more
Outbound callsNot stated
Phone numbers includedNot stated
Choose your AI modelNot stated
Choose the voiceNot stated
Public API[API Platform](/api-platform)
Connects to your toolsConnect the systems you already use, including Slack, Shopify, Stripe and many more.
HIPAA optionHIPAA support

The same 8 checks appear on every tool in Voice agent platforms. Each tick quotes the vendor's own site.

Security and your data

Question	Their answer	Where it says so
Trains AI on your data?	Not stated
HIPAA (signs a BAA)	available on Expert	"HIPAA support"pricing
SOC 2	SOC 2	"Fin has all the certifications you would expect, including SOC 2, ISO 27001, ISO 27701, ISO 42001, HIPAA and AIUC-1."home
GDPR	Not stated
CCPA	Not stated
PCI	Not stated
ISO 27001	ISO 27001	"Fin has all the certifications you would expect, including SOC 2, ISO 27001, ISO 27701, ISO 42001, HIPAA and AIUC-1."home
Single sign-on	Expert	"SSO & identity management"pricing
Trust center	https://trust.intercom.com/	"[Security](https://trust.intercom.com/)"home

Security answers are the vendor's own claims, quoted. We don't audit them.

Every plan

Plan	Monthly	Billed yearly	Included	Over the allowance	Where it says so
Essentialper seat/mo	–	$19per month	–	–	"~~$29~~$19per seat/mo"
Copilot add-onper agent/mo	$35	$29per month	Unlimited	–	"Copilot is an optional add-on at $29 per agent/month billed annually, or $35 per agent" "or $35 per agent/month billed monthly"
Advancedper seat/mo	–	$85per month	20 free Lite seats	–	"$85per seat/mo"
Proactive Support Plus add-onper workspace/mo	$99	–	500 messages	–	"* $99/month includes 500 messages"
Pro add-onper workspace/mo	$100	–	6000 credits	$0.01/credit	"Pro is an optional add-on at $100/month, which includes analysis of 500 conversations/"
Expertper seat/mo	–	$132per month	50 free Lite seats	–	"$132per seat/mo"
Fin AI Agent (per outcome)per outcome	$0.99per minute	–	–	–	"Fin is priced at $0.99 per outcome."
Fin Voice (per voice outcome, via sales)per voice outcome	$1.99per minute	–	–	–	"Fin Voice is available via sales at $1.99 per voice outcome."

Their pages disagree: Essential new customer discount"New customers save 35%" vs "New customers save 25%"

Fine print

Billing increment: Charged at most once per conversation
Billed beyond usage: Spending limits and alerts available
Contract: No contract needed for self-serve monthly or annual plans
Refunds: Outcome is refunded if a conversation is later reopened
Auto renew: Not stated
Price change notice: Terms changes take effect on renewal or new Order Form, with reasonable efforts to notify