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Amazon Connect pricing

Amazon Connect Customer is AWS's pay-as-you-go cloud contact center with AI agents across voice, chat, email and SMS.

AI call center softwarePriced per minuteSelf-serve + sales

Visit Amazon ConnectPrices checked Oct 29, 2026

How much does Amazon Connect cost?

Usage price from $0.01/minute

Free plan: Not stated
Usage price: $0.01/minute
Enterprise: Contact sales

Read from aws.amazon.com/connect/pricing/ on Oct 29, 2026. Price changed? Tell usSee the line each price came from

In your favor

No long-term contract. No minimums, no long-term contracts

How you buy and get started

Self-serve + salesButtons on their site: Get started for free, Request a pricing quote, Get started with Connect Customer, Speak with an expert

Sign up: Sign up with an AWS account
Setup: Not stated
When sales steps in: Not stated
Support: AWS Professional Services for implementation

What Amazon Connect does

Amazon Connect Customer lets businesses build AI agents on a no-code canvas that resolve customer issues autonomously, with human agents stepping in when needed. It is billed per use by channel with no seat licensing or minimums.

Good for: Enterprises wanting a consumption-billed contact center combining agentic AI, agent assist, QA and workforce management in one platform.
Channels: Voice, Chat, Email, SMS, 3P messaging
Main product: Amazon Connect Customer
Also includes: Agentic voice, Agentic self-service, Pre-built AI agents, AI agent designer, Unified observability, testing & simulation, Real-time agent assist
Public API: Not stated
MCP server: Not stated

AI voice agentsAgentic voice
Inbound and outbound callsProactive and outbound engagement
Warm handoff to humansWhen a customer escalates, full context follows. No restart. No repeat.
Real-time agent assistReal-time agent assist
Transcription and summariesPost-contact summaries
CRM and helpdesk integrationsNot stated
Omnichannel (chat, SMS, email)Start on chat, switch to voice
Call analytics and QA scoringConversational analytics
Multilingual supportNot stated
SOC 2 / HIPAA complianceNot stated

The same 10 checks appear on every tool in AI call center software. Each tick quotes the vendor's own site.

Security and your data

Question	Their answer	Where it says so
Trains AI on your data?	Not stated
HIPAA (signs a BAA)	Not stated
SOC 2	Not stated
GDPR	Not stated
CCPA	Not stated
PCI	Not stated
ISO 27001	Not stated
Single sign-on	Not stated
Trust center	AWS Trust Center	"AWS Trust Center"home

Security answers are the vendor's own claims, quoted. We don't audit them.

Every plan

Plan	Monthly	Billed yearly	Included	Over the allowance	Where it says so
Chatper message sent or received	$0.01per minute	–	–	–	"\| Chat \| $0.010 per message sent or received \|"
Voiceper voice min (standard telephony rates apply)	$0.04per minute	–	–	–	"\| Voice \| $0.038 per voice min (standard telephony rates apply) \|"
Emailper email sent or received	$0.08per minute	–	–	–	"\| Email \| $0.080 per email sent or received \|"
SMS and 3P messagingper message sent or received	$0.01per minute	–	–	–	"\| SMS and 3P messaging \| $0.014 per message sent or received \|"