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IrisAgent pricing

AI customer support platform that adds chat, voice, SMS, agent assist and QA scoring on top of an existing helpdesk.

AI call center softwareFree planSelf-serve + sales
Visit IrisAgentPrices checked Oct 29, 2026

How much does IrisAgent cost?

Paid plans start at $500/mo
Free plan
Yes
Free trial
Trial options for Standard available via sales; no fixed length stated
Enterprise
Contact sales
Read from irisagent.com/pricing/ on Oct 29, 2026. Price changed? Tell usSee the line each price came from

In your favor

  • No long-term contract. Cancel anytime; upgrade or downgrade anytime, downgrades take effect at next billing cycle
  • Free plan. Free plan at $0/mo with IrisGPT chatbot, AI Search widget (with Powered by IrisAgent badge), live agent handoff, automated tagging, helpdesk connectors and email support. Paid plans remove the badge.

How you buy and get started

Self-serve + salesButtons on their site: Start for free, Get started, Book a demo, Try for Free
Sign up
Free plan and Standard 'Get started' go to the try-for-free flow; no credit card required
"No credit card required"
Setup
Go live in 24 hours
"Most teams go live in 24 hours without replacing their helpdesk."
When sales steps in
Enterprise is custom quote; add-on pricing requires contacting sales
"Contact sales for add-on pricing."
Support
Email support on all plans; phone support and dedicated account manager on higher plans
"Email support"

What IrisAgent does

IrisAgent resolves chat, email, voice and text conversations, suggests answers to human agents, and scores conversations with AutoQA, working beside helpdesks like Zendesk, Salesforce, Intercom, Freshworks and HubSpot. Pricing has a Free tier, Standard from $500/mo and custom Enterprise, with Voice AI sold as an add-on.

Good for
Mid-market and enterprise support teams that want to keep their current helpdesk and add AI resolution, agent assist and quality scoring.
Channels
chat, email, voice, SMS, Slack, Microsoft Teams
Main product
IrisAgent AI customer support platform (IrisGPT, Voice AI, Agent Assist, AutoQA, Support Analyst)
Also includes
IrisGPT chatbot with grounded answers, AI Search widget, Live agent handoff, Voice AI for inbound and outbound calls, Agent Assist in the helpdesk sidebar, AutoQA
Connects to
Zendesk, Salesforce, Intercom, Freshworks, HubSpot, Zoho, Jira, GitHub, PagerDuty, Slack, Microsoft Teams, Twilio
Public API
Not stated
MCP server
Not stated
  • AI voice agentsVoice AI automates inbound and outbound phone support with natural-sounding AI agents.
  • Inbound and outbound callsVoice AI for inbound and outbound calls
  • Warm handoff to humansWhen confidence is low, the call hands off with context.
  • Real-time agent assistLive Call CopilotReal-time answers, procedures, and wrap-up for human calls
  • Transcription and summariesNot stated
  • CRM and helpdesk integrationsConnect Zendesk, Salesforce, Intercom, Freshworks, HubSpot, or Zoho.
  • Omnichannel (chat, SMS, email)It resolves chat, email, voice, and text conversations
  • Call analytics and QA scoringAutoQA grades 100% of conversations against the rubrics your coaches already trust.
  • Multilingual supportMultilingual, with intelligent routing and seamless human handoff.
  • SOC 2 / HIPAA complianceIrisAgent protects every AI customer conversation (chat, voice, email, and agent copilot) under SOC 2 Type II,

The same 10 checks appear on every tool in AI call center software. Each tick quotes the vendor's own site.

Security and your data

QuestionTheir answerWhere it says so
Trains AI on your data?yes, service interactions and support tickets are used to train and improve feat"We analyze service interactions, support tickets, and related operational data, including through automated and machine learning methods, to evaluate, train, test, and improve Iris"privacy
HIPAA (signs a BAA)available"IrisAgent protects every AI customer conversation (chat, voice, email, and agent copilot) under SOC 2 Type II, HIPAA, GDPR, CCPA, and PCI DSS controls."security
SOC 2SOC 2 Type II"IrisAgent is SOC2 Compliant"security
GDPRGDPR compliant"GDPR Compliant"pricing
CCPACCPA controls"IrisAgent protects every AI customer conversation (chat, voice, email, and agent copilot) under SOC 2 Type II, HIPAA, GDPR, CCPA, and PCI DSS controls."security
PCIPCI DSS controls"IrisAgent protects every AI customer conversation (chat, voice, email, and agent copilot) under SOC 2 Type II, HIPAA, GDPR, CCPA, and PCI DSS controls."security
ISO 27001Not stated
Single sign-onSSO / SAML on Standard"SSO / SAML, training, and a dedicated account manager"pricing
Trust centerNot stated

Security answers are the vendor's own claims, quoted. We don't audit them.

Every plan

PlanMonthlyBilled yearlyIncludedOver the allowanceWhere it says so
Free/mo $0 – – – "$0/mo"
Standard/mo $500 – – – "Starting at$500/mo"
Enterprise Quote – – – "Talk to sales for a quote"

Free plan: Free plan at $0/mo with IrisGPT chatbot, AI Search widget (with Powered by IrisAgent badge), live agent handoff, automated tagging, helpdesk connectors and email support. Paid plans remove the badge.

Fine print

Billing increment
Not stated
Billed beyond usage
Not stated
Contract
Cancel anytime; upgrade or downgrade anytime, downgrades take effect at next billing cycle
"When downgrading, changes take effect at the next billing cycle."
Refunds
Not stated
Auto renew
Not stated
Price change notice
Not stated

"Not stated" means we read their pricing page and terms and they don't say.

About the company

Legal name
Iris Agent Inc.
Address
1250 Borregas Avenue, #19, Sunnyvale, CA 94089, United States
Online since
Mar 29, 2020
Domain registration date
Ships updates
80 in the last 12 months
Last on Oct 24, 2026, from their changelog
Funding
$4.1M seed from Neotribe Ventures and Engineering Capital
"backed by $4.1M in seed funding from Neotribe Ventures and Engineering Capital"
Customers
"Serves Dropbox, Zuora, InvoiceCloud, Larian Studios, MY.GAMES, Teachmint; 1M+ tickets per month"
their claim
Backing
"$4.1M seed funding from Neotribe Ventures and Engineering Capital"
their words

IrisAgent alternatives

Plivo$1,000 /mochecked Oct 29, 2026Amazon Connect$0.01 /minutechecked Oct 29, 2026Genesys Cloud CX$75 /mochecked Oct 29, 2026Tabbly$0.05 /minutechecked Oct 29, 2026Stammer.ai$39 /mochecked Oct 29, 2026Fini$0.89 /resolutionchecked Oct 29, 2026Sobot$39 /mochecked Oct 29, 2026NICE CXone$0.17 /mochecked Oct 29, 2026

Reviews elsewhere

G2 ↗Trustpilot ↗Reddit ↗Product Hunt ↗

We link to reviews instead of copying ratings: those sites don't allow reuse, and we don't test products ourselves.

Questions

Is IrisAgent free?

Yes. Free plan at $0/mo with IrisGPT chatbot, AI Search widget (with Powered by IrisAgent badge), live agent handoff, automated tagging, helpdesk connectors and email support. Paid plans remove the badge. Paid plans start at $500/month.

How much does IrisAgent cost?

Paid plans start at $500 per month.

Does IrisAgent train AI on your data?

Yes, service interactions and support tickets are used to train and improve features, including in deidentified or aggregated form, according to IrisAgent: "We analyze service interactions, support tickets, and related operational data, including through automated and machine learning methods, to"

Is IrisAgent HIPAA compliant?

IrisAgent says a HIPAA BAA is available.