Fini pricing

AI support agent that resolves customer tickets over voice, chat and email on top of an existing helpdesk, priced per resolved ticket.

AI call center softwarePriced per resolutionSales-led

Visit FiniPrices checked Oct 29, 2026

How much does Fini cost?

Usage price from $0.89/resolution

Free plan: Not stated
Free trial: 90-day free pilot for Enterprise customers; no charge during the 90 days, then plan…
Usage price: $0.89/resolution
Enterprise: Contact sales

Read from www.usefini.com/pricing on Oct 29, 2026. Price changed? Tell usSee the line each price came from

In your favor

No overage charges. Overage billed monthly in arrears at the tier's per-resolution rate; no overage minimums or penalty rate
Unlimited tickets on Enterprise. A flat price with no cap on tickets.
Free trial. 90-day free pilot for Enterprise customers; no charge during the 90 days, then plan begins if targets are met
No setup fee. none; implementation included in plans

Watch out for

Going over the Growth allowance costs $0.89 per resolution. Included: 3000 tickets.
No refunds on a long commitment. Payments final and non-refundable unless required by law or written agreement; 90-day money-back guarantee for eligible new enterprise customers
Their pages disagree: Enterprise multi-year discount. "Multi-year terms save more: 15% for two years and 20% for three years " vs "Enterprise 20% 25% + Extra 10%"

How you buy and get started

Sales-ledButtons on their site: Get in touch, Book a Call, Contact us, Get Started

Sign up: Not stated
Setup: Live in 14 days, fully autonomous in 30; one-click OAuth helpdesk connection
When sales steps in: Enterprise requires contacting sales; all plan CTAs route to contact page
Support: Priority email support (Growth)
Support: Dedicated engineer pod with 15-min SLA (Enterprise)

What Fini does

Fini deploys an AI agent that works across voice, chat and email and connects to helpdesks such as Zendesk, Intercom, Salesforce and HubSpot without migration. Pricing is per resolved ticket with a monthly ticket allowance, plus separate per-call voice rates.

Good for: Enterprise and mid-size support teams (fintech, e-commerce, SaaS, healthcare, insurance, gaming) that want to automate ticket resolution on their existing helpdesk.
Channels: Voice, Chat, Email, Widget, Slack
Main product: Fini AI support agent (voice, chat, email)
Also includes: Voice AI, chat and email agent, Implementation included, Knowledge Atlas, Audit trails and compliance guardrails, Test suite and evaluation, Analytics and insights
Connects to: Zendesk, Intercom, Salesforce, Salesforce Service Cloud, HubSpot, Gorgias, LiveChat, Front, Freshdesk, Slack, Discord, Document360
Public API: Yes
MCP server: Not stated

AI voice agentsFini's AI agent works across voice, chat, and email with 99% accuracy.
Inbound and outbound callsNot stated
Warm handoff to humansEscalations to your team are free (and with full context).
Real-time agent assistNot stated
Transcription and summariesNot stated
CRM and helpdesk integrationsOne-click OAuth with Zendesk, Intercom, Salesforce, Livechat, and more.
Omnichannel (chat, SMS, email)Fini unifies all three on the same reasoning, policies, and audit trail.
Call analytics and QA scoringAnalytics & Insights
Multilingual supportMultilingual at no extra cost.
SOC 2 / HIPAA complianceSOC 2 Type II

The same 10 checks appear on every tool in AI call center software. Each tick quotes the vendor's own site.

Security and your data

Question	Their answer	Where it says so
Trains AI on your data?	no	"Fini will not use Customer Data, in raw or derived form, to train or improve any foundational or shared models."terms
HIPAA (signs a BAA)	available on Enterprise	"Data residency + BAA/DPA"pricing
SOC 2	SOC 2 Type II	"SOC 2 Type II"home
GDPR	GDPR compliant	"GDPR"home
CCPA	CCPA	"HIPAA-compliant, BAA-eligible, GDPR and CCPA."about
PCI	PCI DSS Level 1	"PCI DSS Level 1"home
ISO 27001	ISO 27001:2022	"ISO 27001:2022"home
Single sign-on	Scale plan and above	"Slack agent + SSO"pricing
Trust center	https://security.usefini.com/	"Visit our security portal"home

Security answers are the vendor's own claims, quoted. We don't audit them.

Every plan

Plan	Monthly	Billed yearly	Included	Over the allowance	Where it says so
Growth/resolved ticket	$0.89per resolution	–	3000 tickets	$0.89/resolution	"Growth costs $0.89 per resolved ticket."
Scale/resolved ticket	$0.69per resolution	–	10000 tickets	$0.69/resolution	"Scale costs $0.69 per resolved ticket."
Enterprise/resolved ticket	$0.49per resolution	–	Unlimited	$0.49/resolution	"Enterprise costs $0.49 per resolved ticket."
Voice AI (first 10,000 calls)/answered call	$0.89per call	–	–	–	"Calls cost $0.89 each for the first 10,000 per month, $0.59 from 10,001 to 50,000, and $0."
Voice AI per-minute (first 10,000 calls)/minute	$0.22per minute	–	–	–	"with a per-minute alternative of $0.22, $0.18, and $0.14 for longer calls"

Their pages disagree: Enterprise multi-year discount"Multi-year terms save more: 15% for two years and 20% for three years on Growth and Scale," vs "Enterprise 20% 25% + Extra 10%"

Fine print

Billing increment: Not stated
Billed beyond usage: Overage billed monthly in arrears at the tier's per-resolution rate; no overage minimums or penalty rate
Contract: Multi-year discounts: 15% for 2 years, 20% for 3 years on Growth and Scale; 20% and 25% on Enterprise per table; payment
Refunds: Payments final and non-refundable unless required by law or written agreement; 90-day money-back guarantee for eligible
Auto renew: Recurring billing authorized unless canceled before renewal date
Price change notice: Not stated