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Genesys Cloud CX pricing

Genesys Cloud CX is a cloud contact center platform covering voice, digital channels, AI virtual agents, copilots, quality management and workforce tools.

AI call center softwareSales-led
Visit Genesys Cloud CXPrices checked Oct 29, 2026

How much does Genesys Cloud CX cost?

Paid plans start at $75/mo billed yearly
Free plan
Not stated
Enterprise
Contact sales
Read from www.genesys.com/pricing on Oct 29, 2026. Price changed? Tell usSee the line each price came from

In your favor

  • Notice before price changes. Pricing page is subject to change

How you buy and get started

Sales-ledButtons on their site: Get custom pricing, Contact a Genesys expert, Schedule a demo, Get started
Sign up
Not stated
Setup
54 days to customer go-live on average (vendor claim)
"days to customer go-live on average"
When sales steps in
Not stated
Support
Phone line for sales Mon-Fri, 8 a.m.-6 p.m. Pacific; customer support portal
"Monday-Friday, 8 a.m.-6 p.m. Pacific."

What Genesys Cloud CX does

Genesys Cloud CX sells four per-user tiers (CX 1 to CX 4) billed annually, with AI features metered through Experience tokens. Pricing beyond list prices is quoted through a Genesys expert.

Good for
Mid-size and enterprise contact centers that need voice and omnichannel routing, AI virtual agents and agent copilots, and workforce and quality management in one platform.
Channels
Voice, Web messaging, Email, SMS, In-app messaging, WhatsApp, Social media, Third-party messaging
Main product
Genesys Cloud CX
Also includes
Voice channel, Call routing / inbound voice routing (ACD), Speech-enabled IVR, Outbound campaigns, Virtual agents and native bots, Agent Copilot and Supervisor Copilot
Connects to
Salesforce, ServiceNow, Microsoft, Zoom, 8x8, Amazon Lex, Google Cloud, AppFoundry Marketplace
Public API
Yes
MCP server
Not stated
  • AI voice agentsNative voicebot
  • Inbound and outbound callsInbound/outbound blending
  • Warm handoff to humansNot stated
  • Real-time agent assistAgent Copilot
  • Transcription and summariesInteraction transcription
  • CRM and helpdesk integrationsCRM and case management integration
  • Omnichannel (chat, SMS, email)Web messaging, email, SMS and in-app messaging
  • Call analytics and QA scoringQuality management and evaluations
  • Multilingual supportAI translate
  • SOC 2 / HIPAA compliance30+

The same 10 checks appear on every tool in AI call center software. Each tick quotes the vendor's own site.

Security and your data

QuestionTheir answerWhere it says so
Trains AI on your data?Not stated
HIPAA (signs a BAA)Not stated
SOC 2Not stated
GDPRGenesys acts as data processor and addresses EU GDPR"Genesys is a Data Processor on behalf of its customers who procure Genesys products and services."privacy
CCPANot stated
PCINot stated
ISO 27001Not stated
Single sign-onNot stated
Trust centerTrust Center available"[Trust Center](https://www.genesys.com/trust-center)"pricing

Security answers are the vendor's own claims, quoted. We don't audit them.

Every plan

PlanMonthlyBilled yearlyIncludedOver the allowanceWhere it says so
Genesys Cloud CX 1per user/month billed annually – $75per month – – "$75 USD per user/month billed annually"
Genesys Cloud CX 2per user/month billed annually – $115per month – – "$115 USD per user/month billed annually"
Genesys Cloud CX 3per user/month billed annually – $155per month – – "$155 USD per user/month billed annually"
Genesys Cloud CX 4per user/month billed annually – $240per month 30 AI Experience tokens per named agent – "$240 USD per user/month billed annually"

Fine print

Billing increment
Not stated
Billed beyond usage
Usage-based pricing may apply; additional tokens can be purchased
"Usage-based pricing may apply."
Contract
Prices based on an annual commitment
"Prices shown are based on an annual commitment."
Refunds
Not stated
Auto renew
Not stated
Price change notice
Pricing page is subject to change
"This page is for information purposes only and subject to change."

"Not stated" means we read their pricing page and terms and they don't say.

About the company

Legal name
Genesys Cloud Services, Inc.
Address
1302 El Camino Real, Suite 300, Menlo Park CA, 94025
Online since
Jul 30, 1997
Domain registration date
Customers
"8,000+ total customers, 100+ countries served"
their claim
Backing
"Named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Servic"
their words

Genesys Cloud CX alternatives

Plivo$1,000 /mochecked Oct 29, 2026Amazon Connect$0.01 /minutechecked Oct 29, 2026Tabbly$0.05 /minutechecked Oct 29, 2026Stammer.ai$39 /mochecked Oct 29, 2026Fini$0.89 /resolutionchecked Oct 29, 2026IrisAgent$500 /moFree plan · checked Oct 29, 2026Sobot$39 /mochecked Oct 29, 2026NICE CXone$0.17 /mochecked Oct 29, 2026

Reviews elsewhere

G2 ↗Trustpilot ↗Reddit ↗Product Hunt ↗

We link to reviews instead of copying ratings: those sites don't allow reuse, and we don't test products ourselves.

Questions

Is Genesys Cloud CX free?

No free plan is stated on Genesys Cloud CX's pricing page.

How much does Genesys Cloud CX cost?

Paid plans start at $75 per month billed yearly.