NICE CXone pricing

NiCE CXone is an enterprise cloud contact center platform combining voice and digital channels, AI agents, agent assist copilots, and workforce and quality management.

AI call center softwareSales-led

Visit NICE CXonePrices checked Oct 29, 2026

How much does NICE CXone cost?

Paid plans start at $0.17/mo billed yearly or $110/mo billed monthly

Free plan: Not stated
Enterprise: Contact sales

Read from www.nice.com/pricing on Oct 29, 2026. Price changed? Tell usSee the line each price came from

Watch out for

Going over the Ultimate Suite allowance costs $0.25 per session. Included: 1 agents.

How you buy and get started

Sales-ledButtons on their site: Request a quote, Contact Sales, Get started, Watch demo

Sign up: Not stated
Setup: Not stated
When sales steps in: Quote required for packages
Support: Global customer support

What NICE CXone does

NiCE CXone is sold as per-agent monthly suites that bundle omnichannel routing, recording, and optional AI and workforce modules. The pages describe AI agents for self-service, sales, proactive engagement and process automation, plus copilots, quality management and interaction analytics.

Good for: Mid-size to large enterprise contact centers, including banking, insurance, healthcare, retail and government, that want one CCaaS platform with AI agents and workforce tools.
Channels: Voice, Digital, Chat, Messaging, IVR, Web
Main product: NiCE CXone
Also includes: Omnichannel routing, Voice and digital channels, Recording and compliance, AI routing, Outbound engagement, AI agents for self-service, sales and marketing, proactive engagement, process automation
Connects to: Prebuilt CRM integrations, CXexchange Marketplace, RESTful APIs and SDKs
Public API: Yes
MCP server: Not stated

AI voice agentsGo beyond answering questions to fully automate customer intent through fulfillment with Agentic AI.
Inbound and outbound callsGenerate more revenue, minimize hang-ups, and proactively connect to reduce friction.
Warm handoff to humansNot stated
Real-time agent assistEmpower customer service agents with an AI companion to drive productivity and engagement.
Transcription and summariesAutomated Summary
CRM and helpdesk integrationsPrebuilt CRM integrations
Omnichannel (chat, SMS, email)Deliver effortless, consistent, cross-channel customer conversations at scale.
Call analytics and QA scoringEvaluate 100% of interactions with AI and deliver effective coaching to agents.
Multilingual supportNot stated
SOC 2 / HIPAA complianceNot stated

The same 10 checks appear on every tool in AI call center software. Each tick quotes the vendor's own site.

Security and your data

Question	Their answer	Where it says so
Trains AI on your data?	Not stated
HIPAA (signs a BAA)	Not stated
SOC 2	Not stated
GDPR	Not stated
CCPA	Not stated
PCI	Not stated
ISO 27001	Not stated
Single sign-on	Not stated
Trust center	Trust Center available	"Reliability, security, and compliance that drives enterprise AI innovation"home

Security answers are the vendor's own claims, quoted. We don't audit them.

Every plan

Plan	Monthly	Billed yearly	Included	Over the allowance	Where it says so
Ultimate Government Experienceper consumer per year	–	$0.17per month	1 consumers	–	"Starting at $2 Per consumer per year"
Omnichannel Suiteper agent per month	$110	–	1 agents	–	"$110 Per agent per month"
Essential Suiteper agent per month	$135	–	1 agents	–	"$135 Per agent per month"
Core Suiteper agent per month	$169	–	1 agents	–	"$169 Per agent per month"
Complete Suiteper agent per month	$209	–	1 agents	–	"$209 Per agent per month"
Ultimate Suiteper agent per month plus $0.25 per session	$249	–	1 agents	$0.25/session	"$249 / $0.25"