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Bright Pattern pricing

Bright Pattern sells a cloud or on-premise contact center platform with voice, digital channels, and an AI suite including virtual agents, transcription and agent assist.

AI call center softwareSales-led

Visit Bright PatternPrices checked Oct 29, 2026

How much does Bright Pattern cost?

PriceNot publishedBright Pattern asks you to contact sales.

Free plan: Not stated
Enterprise: Contact sales

Read from www.brightpattern.com/call-center-software-prici on Oct 29, 2026. Price changed? Tell usSee the line each price came from

In your favor

Notice before price changes. Price and availability subject to change without notice

How you buy and get started

Sales-ledButtons on their site: Request Quote, Request a Demo, REQUEST A DEMO, SCHEDULE A DEMO

Sign up: Not stated
Setup: Not stated
When sales steps in: Not stated

What Bright Pattern does

Bright Pattern is an all-in-one contact center platform (ACD, AI, WFM) offered on cloud and on-prem/private cloud. Pricing is by package via quote request, with add-ons such as CRM integrations, HIPAA and PCI compliance, and omnichannel quality assurance.

Good for: Mid-sized and enterprise contact centers, BPOs, and regulated industries (healthcare, finance, government) that need voice plus digital channels and CRM integrations.
Channels: voice, SMS/MMS, web chat, video chat, email, social messengers
Main product: Bright Pattern contact center platform (ACD + AI + WFM)
Also includes: Inbound Voice (IVR, ACD), Outbound Voice (5 dialing modes), Native Recording, SMS / MMS, Web Chat, Video Chat
Connects to: Microsoft Dynamics 365, Salesforce, Zendesk, Oracle Service Cloud, HubSpot, Zoho, Microsoft Teams, Ivanti, ManageEngine, ServiceNow, BMC, NICE
Public API: Not stated
MCP server: Not stated

AI voice agentsAI Agents engage in dynamic, context-aware conversations and adapt to complex tasks without human intervention
Inbound and outbound callsInbound Voice (IVR, ACD)
Warm handoff to humansNot stated
Real-time agent assistAgent Assist and Teleprompter
Transcription and summariesTranscription converts speech into text from live or recorded interactions
CRM and helpdesk integrationsIntegrations with any CRM system.
Omnichannel (chat, SMS, email)Web Chat
Call analytics and QA scoringMonitor quality on 100% of all interactions across all digital channels.
Multilingual supportNot stated
SOC 2 / HIPAA complianceFully HIPAA compliant with access control features, advanced encryption, secure data storage, and comprehensiv

The same 10 checks appear on every tool in AI call center software. Each tick quotes the vendor's own site.

Security and your data

Question	Their answer	Where it says so
Trains AI on your data?	Not stated
HIPAA (signs a BAA)	available	"Fully HIPAA compliant with access control features, advanced encryption, secure data storage, and comprehensive audit trail."pricing
SOC 2	Not stated
GDPR	Not stated
CCPA	Not stated
PCI	available as add-on	"Fully PCI compliant with robust firewalls for a secure network"pricing
ISO 27001	Not stated
Single sign-on	Not stated
Trust center	Not stated

Security answers are the vendor's own claims, quoted. We don't audit them.

Every plan

Plan	Monthly	Billed yearly	Included	Over the allowance	Where it says so
Call Center Standard	Quote	–	–	–	"Voice-focused call center package"
Digital CX	Quote	–	–	–	"Digital-focused contact center package"
Omnichannel CX	Quote	–	–	–	"Voice and digital contact center package"
Bright Pattern Mobile	Quote	–	–	–	"Omni-enterprise CX Package"

Fine print

Billing increment: Not stated
Billed beyond usage: Not stated
Contract: Not stated
Refunds: Not stated
Auto renew: Not stated
Price change notice: Price and availability subject to change without notice

"Not stated" means we read their pricing page and terms and they don't say.