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Cresta pricing

Cresta is an enterprise platform for contact centers that combines AI agents, real-time agent assistance and conversation analytics.

AI call center softwareSales-led
Visit CrestaPrices checked Oct 29, 2026

How much does Cresta cost?

PriceNot publishedCresta asks you to contact sales.
Free plan
Not stated
Enterprise
Contact sales
Read from cresta.com on Oct 29, 2026. Price changed? Tell usSee the line each price came from

How you buy and get started

Sales-ledButtons on their site: Book a demo, Get a demo
Sign up
Not stated
Setup
Not stated
When sales steps in
Not stated
Support
Help Center with product documentation and support
"Product documentation and support"

What Cresta does

Cresta sells AI Agent (automated conversations), Agentic Assist (real-time guidance for human agents), Conversation Intelligence (analytics, quality management, coaching) and Deputy Agent (back-office work automation). It is sold through demos, with no public pricing on the pages.

Good for
Large enterprise contact centers, including regulated industries such as healthcare, financial services, insurance, airlines, telecom, retail and home services.
Channels
Voice, Chat, Email, SMS
Main product
Cresta platform: AI Agent, Agentic Assist, Conversation Intelligence and Deputy Agent
Also includes
AI Agent, Deputy Agent, Agentic Assist, Conversation Intelligence, Knowledge Agent, Summary Agent
Connects to
CRM, CCaaS, ERP, Data warehouse
Public API
Not stated
MCP server
Not stated
  • AI voice agentsvoice AI Agent guides customers through complex, multi-step troubleshooting scenarios
  • Inbound and outbound callsOmnichannelInboundOutbound
  • Warm handoff to humansNot stated
  • Real-time agent assistDeliver context-aware guidance, knowledge, and automation throughout every conversation.
  • Transcription and summariesSummary Agent
  • CRM and helpdesk integrationsSyncing CRM records
  • Omnichannel (chat, SMS, email)across any channel and any language
  • Call analytics and QA scoringQuality Management
  • Multilingual supportacross any channel and any language
  • SOC 2 / HIPAA complianceNot stated

The same 10 checks appear on every tool in AI call center software. Each tick quotes the vendor's own site.

Security and your data

QuestionTheir answerWhere it says so
Trains AI on your data?Not stated
HIPAA (signs a BAA)Not stated
SOC 2Not stated
GDPRNot stated
CCPANot stated
PCIavailable"backed by PCI-DSS and ISO 27701 compliance"security
ISO 27001Not stated
Single sign-onNot stated
Trust centerhttps://trust.cresta.com/"Access the Trust Center"security

Security answers are the vendor's own claims, quoted. We don't audit them.

Every plan

No prices are published on Cresta's pricing page.

Fine print

Billing increment
Not stated
Billed beyond usage
Not stated
Contract
Not stated
Refunds
Not stated
Auto renew
Not stated
Price change notice
Not stated

"Not stated" means we read their pricing page and terms and they don't say.

About the company

Legal name
Cresta Intelligence Inc.
Address
100 South Murphy Ave, Ste 300, Sunnyvale, California 94086
Online since
Jul 28, 1994
Domain registration date
Customers
"Trusted by the world's leading brands"
their claim

Cresta alternatives

Plivo$1,000 /mochecked Oct 29, 2026Amazon Connect$0.01 /minutechecked Oct 29, 2026Genesys Cloud CX$75 /mochecked Oct 29, 2026Tabbly$0.05 /minutechecked Oct 29, 2026Stammer.ai$39 /mochecked Oct 29, 2026Fini$0.89 /resolutionchecked Oct 29, 2026IrisAgent$500 /moFree plan · checked Oct 29, 2026Sobot$39 /mochecked Oct 29, 2026

Reviews elsewhere

G2 ↗Trustpilot ↗Reddit ↗Product Hunt ↗

We link to reviews instead of copying ratings: those sites don't allow reuse, and we don't test products ourselves.

Questions

Is Cresta free?

No free plan is stated on Cresta's pricing page.