How much does Five9 cost?
- Free plan
- Not stated
- Enterprise
- Contact sales
How you buy and get started
- Sign up
- Not stated
- Setup
- Not stated
- When sales steps in
- Not stated
- Support
- Support, community, training, documentation and system status "[Get Support](https://community.five9.com/s/?language=en_US)"
- Support
- Professional services "From implementation to ongoing optimization, Five9 experts help you get the most from your CX investment."
What Five9 does
Five9 offers a cloud contact center platform with three product areas: Engage (AI self-service across voice, chat, SMS, email, WhatsApp and video), Orchestrate (AI routing and agentic workflows), and Optimize (GenAI quality scoring, analytics, forecasting and scheduling). Pages show demo and sales contact options and no public pricing.
- Good for
- Small business through enterprise contact centers in banking, insurance, healthcare, higher education, public sector, retail and travel.
- Channels
- Voice, Web chat, SMS, Email, WhatsApp, Video
- Main product
- Five9 Genius CX Platform (Engage, Orchestrate, Optimize)
- Also includes
- Five9 Engage: AI self-service with IVAs and agentic AI, Five9 Orchestrate: Genius AI routing and agentic workflows, Five9 Optimize: GenAI quality management, analytics, forecasting and scheduling, Five9 Genius AI services, Five9 CX Intelligence data services, Five9 Core platform foundation
- Connects to
- Salesforce, ServiceNow, Dynamics 365, Google Cloud, Cresta, Zendesk
- Public API
- Not stated
- MCP server
- Not stated
- AI voice agents
Five9 Engage handles inbound and outbound requests across voice, web chat, SMS, email, WhatsApp and video, wit
- Inbound and outbound calls
Five9 Engage handles inbound and outbound requests across voice, web chat, SMS, email, WhatsApp and video
- Warm handoff to humans
When it gets complex, the conversation moves to a live agent with context intact, not a cold handoff.
- Real-time agent assistNot stated
- Transcription and summariesNot stated
- CRM and helpdesk integrations
Connect Five9 with the systems your business relies on
- Omnichannel (chat, SMS, email)
voice, web chat, SMS, email, WhatsApp and video
- Call analytics and QA scoring
Five9 Optimize uses GenAI to score and coach on 100% of interactions, surface trending topics across every cha
- Multilingual supportNot stated
- SOC 2 / HIPAA complianceNot stated
The same 10 checks appear on every tool in AI call center software. Each tick quotes the vendor's own site.
Security and your data
| Question | Their answer | Where it says so |
|---|---|---|
| Trains AI on your data? | Not stated | |
| HIPAA (signs a BAA) | Not stated | |
| SOC 2 | Not stated | |
| GDPR | Not stated | |
| CCPA | Not stated | |
| PCI | Not stated | |
| ISO 27001 | Not stated | |
| Single sign-on | Not stated | |
| Trust center | Trust Office | "Trust Office"security |
Security answers are the vendor's own claims, quoted. We don't audit them.
Every plan
No prices are published on Five9's pricing page.
Fine print
- Billing increment
- Not stated
- Billed beyond usage
- Not stated
- Contract
- Not stated
- Refunds
- Not stated
- Auto renew
- Not stated
- Price change notice
- Not stated
"Not stated" means we read their pricing page and terms and they don't say.
About the company
- Legal name
- Five9, Inc.
- Online since
- Sep 18, 2001 Domain registration date
- Customers
- "4,000+ customers" their claim
Five9 alternatives
Plivo$1,000 /mochecked Oct 29, 2026
Amazon Connect$0.01 /minutechecked Oct 29, 2026
Genesys Cloud CX$75 /mochecked Oct 29, 2026
Tabbly$0.05 /minutechecked Oct 29, 2026
Stammer.ai$39 /mochecked Oct 29, 2026
Fini$0.89 /resolutionchecked Oct 29, 2026
IrisAgent$500 /moFree plan · checked Oct 29, 2026
Sobot$39 /mochecked Oct 29, 2026Reviews elsewhere
We link to reviews instead of copying ratings: those sites don't allow reuse, and we don't test products ourselves.
Questions
Is Five9 free?
No free plan is stated on Five9's pricing page.