Talkdesk pricing

Talkdesk sells a cloud contact center platform (CCaaS) plus AI agents for customer service (CXA), sold through demos and sales contact.

AI call center softwareSales-led

Visit TalkdeskPrices checked Oct 29, 2026

How much does Talkdesk cost?

PriceNot publishedTalkdesk asks you to contact sales.

Free plan: Not stated
Enterprise: Contact sales

Read from www.talkdesk.com/contact-center-platform/pricing on Oct 29, 2026. Price changed? Tell usSee the line each price came from

In your favor

Notice before price changes. License Fees rise by the Renewal Uplift stated on the Order Form at each Renewal Term

Watch out for

Extra usage is billed. Usage fees (AI interactions, call minutes, SMS, transcription) billed monthly in arrears once any annual commitment is used up
No refunds on a long commitment. Payment obligations non-cancelable and fees non-refundable unless the Order Form says otherwise
Their pages disagree: number of integrations. "Using just your account information, you can quickly and easily connec" vs "Talkdesk connects with 90+ leading CX and business apps"

How you buy and get started

Sales-ledButtons on their site: GET STARTED, BOOK A DEMO, REQUEST A DEMO, Contact Sales

Sign up: Not stated
Setup: Not stated
When sales steps in: Not stated
Support: Support portal

What Talkdesk does

Talkdesk combines a cloud contact center with AI agents (Autopilot for self-service, Copilot for agent guidance) on one platform handling voice, email, SMS, chat and social messaging. Pricing is not shown on the pages provided, and the contract terms describe order forms with annual License Fees plus usage fees.

Good for: Enterprises and contact centers that want AI agents working alongside human agents across voice and digital channels, with CRM integrations.
Channels: voice, email, SMS, live chat, social messaging
Main product: Talkdesk CXA (Customer Experience Automation) with CX Cloud contact center
Also includes: Autopilot AI self-service agents, Copilot real-time agent guidance, call transcription and summaries, Digital Engagement (voice, email, SMS, live chat, social messaging), Agentic Outbound, Workforce Engagement Management, Quality Management
Connects to: Salesforce, Zendesk, Microsoft Teams, ServiceNow, HubSpot, Microsoft Dynamics 365, Zoom, Slack, AppConnect marketplace
Public API: Yes
MCP server: Not stated

AI voice agentsLet customers speak naturally while AI agents reason through requests, apply real-time context, and deliver ac
Inbound and outbound callsAgentic Outbound
Warm handoff to humansNot stated
Real-time agent assistNot stated
Transcription and summariesOur talk time has decreased with the implementation of Copilot to transcribe the calls and then summarize the
CRM and helpdesk integrationsTalkdesk connects with 90+ leading CX and business apps, including
Omnichannel (chat, SMS, email)Talkdesk Digital Engagement enables you to manage conversations across voice, email, SMS, live chat, and socia
Call analytics and QA scoringOur AI-powered analytics reveal real-time insights and trends across channels
Multilingual supportNot stated
SOC 2 / HIPAA complianceTalkdesk is compliant with common privacy laws designed to ensure your customers’ data stays safe.

The same 10 checks appear on every tool in AI call center software. Each tick quotes the vendor's own site.

Security and your data

Question	Their answer	Where it says so
Trains AI on your data?	Not stated
HIPAA (signs a BAA)	Not stated
SOC 2	Not stated
GDPR	GDPR compliant	"HIPAA and GDPR compliant"enterprise
CCPA	Does not sell personal information as defined under CCPA	"does not sell personal information, and does not allow its sub-processors to sell personal information (as the term “sell” is defined under the CCPA)."privacy
PCI	Not stated
ISO 27001	Not stated
Single sign-on	Supports any SAML 2.0 identity provider	"And any identity provider (IDP) that complies with SAML 2.0."security
Trust center	Security and compliance page and ebook	"Learn more on Talkdesk’s Security & Compliance page."security

Security answers are the vendor's own claims, quoted. We don't audit them.

Every plan

No prices are published on Talkdesk's pricing page.

Their pages disagree: number of integrations"Using just your account information, you can quickly and easily connect Talkdesk with 60+ " vs "Talkdesk connects with 90+ leading CX and business apps"

Fine print

Billing increment: Not stated
Billed beyond usage: Usage fees (AI interactions, call minutes, SMS, transcription) billed monthly in arrears once any annual commitment is u
Contract: Subscriptions per Authorized User for a Service Term set in the Order Form; quantities cannot be decreased during the te
Refunds: Payment obligations non-cancelable and fees non-refundable unless the Order Form says otherwise
Auto renew: Agreement provides for automatic renewal (Section 13.2)
Price change notice: License Fees rise by the Renewal Uplift stated on the Order Form at each Renewal Term