Home/AI customer service software/Crescendo

Crescendo pricing

Crescendo sells an AI-native customer experience platform of AI agents that handle support across voice, chat, email and text, plus QA, insights and knowledge tools.

AI customer service softwareSales-led
Visit CrescendoPrices checked Oct 29, 2026

How much does Crescendo cost?

PriceNot publishedCrescendo asks you to contact sales.
Free plan
Not stated
Read from www.crescendo.ai/pricing on Oct 29, 2026. Price changed? Tell usSee the line each price came from

How you buy and get started

Sales-ledButtons on their site: Get a demo, SCHEDULE A DEMO
Sign up
Not stated
Setup
Live in 30 days
"Live in 30 days, not 6–18 months."
When sales steps in
Not stated

What Crescendo does

Crescendo CXP is a platform of AI agents (Concierge, Agent Assist, Quality, Applied Insights, Optimization, Integration, Knowledge) meant to replace chatbot, CCaaS, ticketing, QA and knowledge tools. It is sold through demos, with no pricing published.

Good for
Retail and ecommerce, connected devices, and health and wellness companies that want to run customer support with AI agents and a managed deployment team.
Channels
voice, chat, email, text
Main product
Crescendo CX Platform (CXP)
Also includes
Concierge Agent, Agent Assist, Applied Insights Agent, Quality Agent, Optimization Agent, Integration Agent
Connects to
CRM, ERP, calling service
Public API
Not stated
MCP server
Not stated
  • Autonomous ticket resolutionA team of autonomous CX agents that work 24/7 so your team can focus on the high-judgment work.
  • Human agent handoffResolves across voice, chat, email and text — and routes what it can’t to a person with the full thread intact
  • Voice channel supportResolves across voice, chat, email and text — and routes what it can’t to a person with the full thread intact
  • Email channel supportResolves across voice, chat, email and text — and routes what it can’t to a person with the full thread intact
  • Trains on help centerNot stated
  • Helpdesk and CRM integrationsWith Crescendo's widgets and integration tools, we can now feed data from our CRM, ERP, and calling service to
  • Multilingual supportNot stated
  • Resolution analytics reportingScores 100% of conversations against outcomes, performance and policy. No sampling.

The same 8 checks appear on every tool in AI customer service software. Each tick quotes the vendor's own site.

Security and your data

QuestionTheir answerWhere it says so
Trains AI on your data?Not stated
HIPAA (signs a BAA)available"HIPAA Business Associate Agreement"security
SOC 2SOC 2 Type II compliant"SOC 2 Type II compliant and HIPAA attested"security
GDPRGDPR listed"SOC 2 Type II. HIPAA. ISO 27001. GDPR."home
CCPANot stated
PCINot stated
ISO 27001ISO 27001 listed"SOC 2 Type II. HIPAA. ISO 27001. GDPR."home
Single sign-onNot stated
Trust centerPlatform Trust Center"Platform Trust Center"security

Security answers are the vendor's own claims, quoted. We don't audit them.

Every plan

No prices are published on Crescendo's pricing page.

Fine print

Billing increment
Not stated
Billed beyond usage
Not stated
Contract
Not stated
Refunds
Not stated
Auto renew
Not stated
Price change notice
Not stated

"Not stated" means we read their pricing page and terms and they don't say.

About the company

Legal name
CrescendoAI Inc.
Address
315 Montgomery St. Suite 900, San Francisco, CA 94104 (registered)
Online since
May 13, 2020
Domain registration date
Ships updates
25 in the last 12 months
Last on Jul 14, 2026, from their changelog
Founder
Anand Chandrasekaran, Andy Lee, Matt Price, Dr. Slava Zhakov
Customers
"Customers include Cuyana, Webconnex, Rio"
their claim
Backing
"Hatched at General Catalyst"
their words

Crescendo alternatives

HubSpot Service Hub$7 /moFree plan · checked Oct 29, 2026Dialpad$15 /mochecked Oct 29, 2026Freshdesk (Freddy AI)$19 /mochecked Oct 29, 2026Intercom (Fin)$19 /mochecked Oct 29, 2026Zendesk$19 /mochecked Oct 29, 2026Tidio (Lyro)$24.17 /moFree plan · checked Oct 29, 2026Weav$29 /moFree plan · checked Oct 29, 2026Zoho Desk₹420 /moFree plan · checked Oct 29, 2026

Reviews elsewhere

G2 ↗Trustpilot ↗Reddit ↗Product Hunt ↗

We link to reviews instead of copying ratings: those sites don't allow reuse, and we don't test products ourselves.

Questions

Is Crescendo free?

No free plan is stated on Crescendo's pricing page.

Is Crescendo HIPAA compliant?

Crescendo says a HIPAA BAA is available.