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Decagon pricing

Decagon sells AI agents that handle customer support over chat, voice, and email.

AI customer service softwareSales-led

Visit DecagonPrices checked Oct 29, 2026

How much does Decagon cost?

PriceNot publishedDecagon asks you to contact sales.

Free plan: Not stated
Enterprise: Contact sales

Read from decagon.ai on Oct 29, 2026. Price changed? Tell usSee the line each price came from

How you buy and get started

Sales-ledButtons on their site: Get a demo, Contact Sales

Sign up: Not stated
Setup: Not stated
When sales steps in: Not stated
Support: Email support

What Decagon does

Decagon lets companies define AI agent workflows in natural language (AOPs) and deploy them across chat, voice, and email, with testing, experiments, and analytics. It connects to CRMs, helpdesks, and call-center platforms and hands off to human agents when needed.

Good for: Large enterprises, including financial services, retail, travel, healthcare, telecom, and insurance companies, that want to automate customer support.
Channels: voice, chat, email, SMS
Main product: Decagon AI agent platform (Voice, Chat, Email, AOPs)
Also includes: Agent Operating Procedures (AOPs), Voice, chat and email agents, Integrations, Experiments (A/B testing), Testing & QA simulations, Insights & reporting
Connects to: Salesforce, Intercom, Zendesk, Zendesk Sunshine, Confluence, Contentful, Kustomer, Amazon Connect, RingCentral, Genesys, Five9, Talkdesk
Public API: Yes
MCP server: Yes

Autonomous ticket resolutionchat and voice resolution
Human agent handoffRoute inbound calls to your AI agent with seamless transfers to human agents when escalation is required.
Voice channel supportFast, intelligent voice AI agents built for natural dialog and fully customizable to your brand.
Email channel supportLet your AI agent handle email inquiries through Zendesk and Intercom, with smooth handoffs when needed.
Trains on help centerPopulate your AI agent’s knowledge base with existing articles from systems such as Confluence, Contentful, an
Helpdesk and CRM integrationsSync support tickets and tap into customer data from applications like Salesforce, Intercom, Zendesk, and more
Multilingual supportNot stated
Resolution analytics reportingUnlock critical insights with an analytics suite that turns every conversation into an opportunity to better u

The same 8 checks appear on every tool in AI customer service software. Each tick quotes the vendor's own site.

Security and your data

Question	Their answer	Where it says so
Trains AI on your data?	Not stated
HIPAA (signs a BAA)	Not stated
SOC 2	Not stated
GDPR	Not stated
CCPA	Not stated
PCI	Not stated
ISO 27001	Not stated
Single sign-on	Not stated
Trust center	Trust Center at trust.decagon.ai	"[Trust Center](https://trust.decagon.ai/)"home

Security answers are the vendor's own claims, quoted. We don't audit them.

Every plan

No prices are published on Decagon's pricing page.

Fine print

Billing increment: Not stated
Billed beyond usage: Not stated
Contract: Not stated
Refunds: Not stated
Auto renew: Not stated
Price change notice: Not stated

"Not stated" means we read their pricing page and terms and they don't say.

About the company

Legal name: Decagon AI, Inc.
Online since: Nov 17, 2022
Founder: Jesse Zhang, Co-founder & CEO
Founder: Ashwin Sreenivas, Co-founder & President
Customers: "Enterprises including Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas"
Backing: "Backed by a16z, Accel, Bain Capital Ventures, Coatue, Index Ventures"