Home/AI customer service software/Forethought

Forethought pricing

Multi-agent AI platform for customer support that resolves tickets across chat, email, voice and Slack, now part of Zendesk.

AI customer service softwareSales-led

Visit ForethoughtPrices checked Oct 29, 2026

How much does Forethought cost?

PriceNot publishedForethought asks you to contact sales.

Free plan: Not stated
Enterprise: Contact sales

Read from forethought.ai/pricing on Oct 29, 2026. Price changed? Tell usSee the line each price came from

How you buy and get started

Sales-ledButtons on their site: Get a Quote, Request Demo, Request a Demo

Sign up: Not stated
Setup: Not stated
When sales steps in: Not stated
Support: Standard support
Support: Ask the expert
Support: Advanced support

What Forethought does

Forethought offers AI agents that resolve customer issues, classify and route tickets, assist human agents, score tickets for QA and surface knowledge gaps. It integrates with 70+ helpdesks, CRMs and knowledge sources, and plans are sold by quote.

Good for: Enterprise customer support and CX teams that want AI agents on top of an existing helpdesk such as Zendesk, Salesforce or Intercom.
Channels: Chat, Mobile, Email, Voice, Slack, Headless, Solve API
Main product: Forethought multi-agent system (Solve, Triage, Discover and QA agents plus Agentic AI Copilot)
Also includes: Solve omnichannel AI agent, Triage ticket classification, Discover AI-surfaced insights and knowledge gap detection, Agent QA, Agentic AI Copilot, Autoflows and custom actions
Connects to: Zendesk, Salesforce, Intercom, Freshworks, Freshchat, Gorgias, HubSpot, ServiceNow, Kustomer, Help Scout, Gladly, Front
Public API: Yes
MCP server: Yes

Autonomous ticket resolutionForethought’s AI agents don’t just understand intent—they reason, decide, and take action using your business
Human agent handoffCustom handoff models
Voice channel supportAI agents for email, voice, and Slack
Email channel supportAI agents for email, voice, and Slack
Trains on help centerForethought's AI agents learn from your past tickets and help center content to deliver accurate, personalized
Helpdesk and CRM integrationsSeamlessly integrate Forethought with 70+ available helpdesks, knowledge sources and other connectors.
Multilingual supportMultilingual support
Resolution analytics reportingInsights dashboard

The same 8 checks appear on every tool in AI customer service software. Each tick quotes the vendor's own site.

Security and your data

Question	Their answer	Where it says so
Trains AI on your data?	Not stated
HIPAA (signs a BAA)	compliant with HIPAA (BAA not stated)	"Yes. Forethought is compliant with SOC 2, ISO 27001, and HIPAA"security
SOC 2	certified	"We are compliant with ISO 27001 and certified for SOC 2."security
GDPR	Not stated
CCPA	Not stated
PCI	Not stated
ISO 27001	compliant	"We are compliant with ISO 27001 and certified for SOC 2."security
Single sign-on	supported	"Forethought supports Single Sign-On (SSO), allowing your team to securely log in using existing credentials."security
Trust center	Trust Report with 24/7 access to security controls and compliance docs	"Forethought’s Trust Report gives customers 24/7 access to security controls and compliance docs, including audit reports and network diagrams."security

Security answers are the vendor's own claims, quoted. We don't audit them.

Every plan

Plan	Monthly	Billed yearly	Included	Over the allowance	Where it says so
Team	Quote	–	–	–	"Enhance your efficiency with AI"
Professional	Quote	–	–	–	"Elevate your support capabilities"
Enterprise	Quote	–	–	–	"The complete AI support solution"

Fine print

Billing increment: Not stated
Billed beyond usage: Additional usage charges may apply if usage exceeds plan limits
Contract: Not stated
Refunds: Not stated
Auto renew: Not stated
Price change notice: Not stated

"Not stated" means we read their pricing page and terms and they don't say.