Home/AI customer service software/Gladly

Gladly pricing

Gladly is an AI customer service and commerce platform for retail and ecommerce brands, covering chat, voice, email and SMS in one conversation thread.

AI customer service softwareSales-led
Visit GladlyPrices checked Oct 29, 2026

How much does Gladly cost?

PriceNot publishedGladly asks you to contact sales.
Free plan
Not stated
Enterprise
Contact sales
Read from www.gladly.com/pricing/ on Oct 29, 2026. Price changed? Tell usSee the line each price came from

How you buy and get started

Sales-ledButtons on their site: Get a demo, Get a Demo, Contact sales
Sign up
Not stated
Setup
Up within hours, per vendor claim
"Up within hours. Smarter every day."
When sales steps in
Not stated
Support
Help center
"[Help center](https://help.gladly.com/)"
Support
Implementation guides
"[Implementation guides](https://help.gladly.com/implementation/docs/implementation-packages)"

What Gladly does

Gladly offers an AI agent that answers shoppers on a brand's site, handles service requests, and recommends products, alongside agent tools such as customer timeline, profile, routing and reporting. It connects to ecommerce, order management, workforce management and survey apps, and is sold through demos.

Good for
Retail and ecommerce brands that want one AI for both selling and service, with enterprise security and compliance needs.
Channels
chat, voice, email, SMS
Main product
Gladly AI commerce and customer service platform
Also includes
Conversational commerce shopping assistant, Voice AI, Lifelong customer memory and customer profile, Conversation timeline across channels, Team Assist (AI agent assist), Smart routing
Connects to
Assembled, MaestroQA, Medallia, Playvox, Simplesat, AWS EventBridge, Ada Support, AfterShip, BigCommerce, Calabrio, Corso, Delighted
Public API
Yes
MCP server
Not stated
  • Autonomous ticket resolution88% get their issue resolved by AI.
  • Human agent handoffLive-chat handoff from AI chatbot to agents
  • Voice channel supportVoice AI, minus the pause
  • Email channel supportEvery past chat, call, and email, threaded across all channels.
  • Trains on help centerNot stated
  • Helpdesk and CRM integrationsGladly is even more powerful when it’s connected to your entire tech stack.
  • Multilingual supportNot stated
  • Resolution analytics reporting[Insights & reporting](/product/customer-analytics-platform/)

The same 8 checks appear on every tool in AI customer service software. Each tick quotes the vendor's own site.

Security and your data

QuestionTheir answerWhere it says so
Trains AI on your data?no"No cross-tenant data sharing; no model training on your data"security
HIPAA (signs a BAA)available"SOC 2 Type II, PCI DSS, HIPAA (BAA), GDPR, CCPA"security
SOC 2SOC 2 Type II"SOC 2 Type II, PCI DSS, HIPAA (BAA), GDPR, CCPA"security
GDPRyes"SOC 2 Type II, PCI DSS, HIPAA (BAA), GDPR, CCPA"security
CCPAyes"SOC 2 Type II, PCI DSS, HIPAA (BAA), GDPR, CCPA"security
PCIPCI DSS"SOC 2 Type II, PCI DSS, HIPAA (BAA), GDPR, CCPA"security
ISO 27001Not stated
Single sign-onNot stated
Trust centerTrust center available"[Compliance](https://trust.gladly.com/)"home

Security answers are the vendor's own claims, quoted. We don't audit them.

Every plan

No prices are published on Gladly's pricing page.

Fine print

Billing increment
Not stated
Billed beyond usage
Not stated
Contract
Not stated
Refunds
Not stated
Auto renew
Not stated
Price change notice
Not stated

"Not stated" means we read their pricing page and terms and they don't say.

About the company

Legal name
Gladly Software, Inc.
Address
423 Broadway, 503, Millbrae, CA 94030
Online since
May 12, 2003
Domain registration date
Founder
Joseph Ansanelli, Cofounder and Executive Chairman
Customers
"Trusted by the world’s most customer-focused brands"
their claim

Gladly alternatives

HubSpot Service Hub$7 /moFree plan · checked Oct 29, 2026Dialpad$15 /mochecked Oct 29, 2026Freshdesk (Freddy AI)$19 /mochecked Oct 29, 2026Intercom (Fin)$19 /mochecked Oct 29, 2026Zendesk$19 /mochecked Oct 29, 2026Tidio (Lyro)$24.17 /moFree plan · checked Oct 29, 2026Weav$29 /moFree plan · checked Oct 29, 2026Zoho Desk₹420 /moFree plan · checked Oct 29, 2026

Reviews elsewhere

G2 ↗Trustpilot ↗Reddit ↗Product Hunt ↗

We link to reviews instead of copying ratings: those sites don't allow reuse, and we don't test products ourselves.

Questions

Is Gladly free?

No free plan is stated on Gladly's pricing page.

Does Gladly train AI on your data?

No, according to Gladly: "No cross-tenant data sharing; no model training on your data"

Is Gladly HIPAA compliant?

Gladly says a HIPAA BAA is available.