Home/AI customer service software/Gorgias

Gorgias pricing

Ecommerce helpdesk with a built-in AI Agent, aimed at Shopify brands.

AI customer service softwareSelf-serve + sales
Visit GorgiasPrices checked Oct 29, 2026

How much does Gorgias cost?

PriceNot publishedGorgias asks you to contact sales.
Free plan
Not stated
Enterprise
Contact sales
Read from www.gorgias.com/pricing on Oct 29, 2026. Price changed? Tell usSee the line each price came from

How you buy and get started

Self-serve + salesButtons on their site: Sign up free, Book a demo
Sign up
Self-serve signup available
"[Sign up free](/signup)"
Setup
Launch in about 1 week
"Launch in 1 week"
When sales steps in
Enterprise via demo
"[Get in touch](/demo)"

What Gorgias does

Gorgias combines a unified inbox (email, chat, SMS, WhatsApp, Instagram, Facebook, voice) with an AI Agent that handles support and sales conversations using Shopify data. It is built for ecommerce brands, especially Shopify stores.

Good for
Shopify and other ecommerce brands that want an AI-assisted helpdesk to automate tier 1 support tickets.
Channels
Email, Chat, SMS, WhatsApp, Instagram, Facebook, Voice
Main product
Gorgias Helpdesk + AI Agent
Also includes
Unified omnichannel inbox, AI Agent, Native Shopify integration, In-conversation actions (cancel, discount, upsell), Revenue attribution reporting, AI coaching for agents
Connects to
Shopify, BigCommerce, Magento, WooCommerce, Loop Returns, Yotpo, Recharge, Bloomreach, Attentive, Klaviyo
Public API
Yes
MCP server
Not stated
  • Autonomous ticket resolutionResolve inquiries automatically so your team can focus on high-impact work
  • Human agent handoffSeamless hand-offs to human agents with context
  • Voice channel supportSupport by phone, from your helpdesk
  • Email channel supportEmail, chat, SMS, WhatsApp, Instagram, and Facebook in one view
  • Trains on help centerStart resolving tickets immediately with full Shopify context, knowledge, and workflows in place.
  • Helpdesk and CRM integrations300+ integrations
  • Multilingual supportNot stated
  • Resolution analytics reportingRevenue attribution reporting

The same 8 checks appear on every tool in AI customer service software. Each tick quotes the vendor's own site.

Security and your data

QuestionTheir answerWhere it says so
Trains AI on your data?Not stated
HIPAA (signs a BAA)available"HIPAA Compliance"security
SOC 2SOC 2 Type II"SOC 2 Type II Certification"security
GDPRNot stated
CCPANot stated
PCINot stated
ISO 27001Not stated
Single sign-onSSO for Google & Microsoft 365"SSO for Google & Microsoft 365"security
Trust centerhttps://trust.gorgias.com/"Visit the [Gorgias Trust Center](https://trust.gorgias.com/)"security

Security answers are the vendor's own claims, quoted. We don't audit them.

Every plan

No prices are published on Gorgias's pricing page.

Fine print

Billing increment
Not stated
Billed beyond usage
Excess use requires upgrading the plan or paying the difference to the upgraded plan
"If Customer’s use of the Services exceeds the volume of use permitted by the access grant then in effect under the applicable Subscription Plan (including, by way of example, as to"
Contract
Downgrades not allowed during the Initial Term; only at renewal
"Customer may not downgrade its Subscription Plan during the Initial Term. Downgrades may only occur at renewal;"
Refunds
Refund of prepaid fees if a material feature is deprecated and customer terminates
"Customer may terminate the applicable Subscription in accordance with the cancellation procedures identified in Section 7.5 and receive a refund for any pre-paid fees for Services "
Auto renew
Not stated
Price change notice
Not stated

"Not stated" means we read their pricing page and terms and they don't say.

About the company

Legal name
Gorgias Inc.
Online since
Nov 4, 2002
Domain registration date
Customers
"17,000+ ecommerce brands powered globally"
their claim
Backing
"OpenAI partner; Shopify-invested"
their words

Gorgias alternatives

HubSpot Service Hub$7 /moFree plan · checked Oct 29, 2026Dialpad$15 /mochecked Oct 29, 2026Freshdesk (Freddy AI)$19 /mochecked Oct 29, 2026Intercom (Fin)$19 /mochecked Oct 29, 2026Zendesk$19 /mochecked Oct 29, 2026Tidio (Lyro)$24.17 /moFree plan · checked Oct 29, 2026Weav$29 /moFree plan · checked Oct 29, 2026Zoho Desk₹420 /moFree plan · checked Oct 29, 2026

Reviews elsewhere

G2 ↗Trustpilot ↗Reddit ↗Product Hunt ↗

We link to reviews instead of copying ratings: those sites don't allow reuse, and we don't test products ourselves.

Questions

Is Gorgias free?

No free plan is stated on Gorgias's pricing page.

Is Gorgias HIPAA compliant?

Gorgias says a HIPAA BAA is available.