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Kustomer pricing

Kustomer is an AI-native customer service CRM and helpdesk platform with AI agents, omnichannel messaging, workflows and analytics.

AI customer service softwareSales-led
Visit KustomerPrices checked Oct 29, 2026

How much does Kustomer cost?

PriceNot publishedKustomer asks you to contact sales.
Free plan
Not stated
Enterprise
Contact sales
Read from www.kustomer.com/pricing/ on Oct 29, 2026. Price changed? Tell usSee the line each price came from

How you buy and get started

Sales-ledButtons on their site: Schedule Demo, Schedule demo, See it live, Talk to an expert
Sign up
Not stated
Setup
Implementation add-on; guided no-code configuration
"Guided, no-code configuration and operational control from day one"
When sales steps in
Not stated
Support
Customer Success Manager and 99.9% uptime SLA credits included in support package
"99.9% Uptime SLA Credits"

What Kustomer does

Kustomer combines a customer CRM, omnichannel support (chat, email, text, voice, Slack, forms), and AI products (Concierge, Envoy, Architect, AI QA) on one platform. Pricing is not published and is built per team after an ROI assessment and a conversation with sales.

Good for
B2C and B2B support teams in retail, financial services, travel, technology and health that want a unified CRM plus AI and human agents.
Channels
Chat, Email, Text, Voice, Slack, Online Forms, Facebook, Instagram, WhatsApp, TikTok Shop
Main product
Kustomer intelligent CX platform (CRM, omnichannel, workflows, AI agents)
Also includes
Kustomer Concierge, Kustomer Envoy, Kustomer Architect, Data Explorer, AI QA, Conversation Intelligence
Connects to
8x8, Acuity Scheduling, Ada, AfterShip, Aircall, Amazon Connect, Amazon Redshift, AskNicely, Assembled, Attentive, Babelforce, BigCommerce
Public API
Yes
MCP server
Yes
  • Autonomous ticket resolutionResolve complex requests across every channel using full customer context, optimizing experiences for loyalty,
  • Human agent handoffTransparent, explainable AI decisions with built-in oversight and human-in-the-loop
  • Voice channel supportOmnichannel Messaging: Chat, Email, Text, Voice, Slack and Online Forms
  • Email channel supportOmnichannel Messaging: Chat, Email, Text, Voice, Slack and Online Forms
  • Trains on help centerNot stated
  • Helpdesk and CRM integrationsConnect all your tools, processes and data with easy-to-install apps and turnkey integrations.
  • Multilingual supportLanguages
  • Resolution analytics reportingGet real-time visuals that help you make faster, smarter decisions across your CX organization.

The same 8 checks appear on every tool in AI customer service software. Each tick quotes the vendor's own site.

Security and your data

QuestionTheir answerWhere it says so
Trains AI on your data?Not stated
HIPAA (signs a BAA)available as add-on"HIPAA Enabled Subscription"pricing
SOC 2SOC 2 Type II"SOC 2 Type II"security
GDPRGDPR compliant"GDPR"security
CCPACCPA compliant"CCPA"security
PCINot stated
ISO 27001ISO 27001:2022"ISO 27001:2022"security
Single sign-onSAML Single Sign-On listed in packages"SAML Single Sign-On"pricing
Trust centerhttps://trust.kustomer.com/"Kustomer's Trust Center"security

Security answers are the vendor's own claims, quoted. We don't audit them.

Every plan

PlanMonthlyBilled yearlyIncludedOver the allowanceWhere it says so
Custom pricing Quote – – – "Every CX team's setup is different, so we don't post one-size-fits-all pricing."

Fine print

Billing increment
Not stated
Billed beyond usage
Not stated
Contract
Not stated
Refunds
Not stated
Auto renew
Not stated
Price change notice
Not stated

"Not stated" means we read their pricing page and terms and they don't say.

About the company

Legal name
Kustomer, LLC (formerly Kustomer, Inc.)
Address
5 Penn Plaza, 19th Floor, New York, NY 10001
Online since
Aug 12, 2004
Domain registration date
Founder
Brad Birnbaum, CEO & Co-Founder
Founder
Jeremy Suriel, CTO & Co-Founder
Funding
$60M total funding
"$60MFunding"
Customers
"Trusted by 600+ B2C & B2B companies"
their claim

Kustomer alternatives

HubSpot Service Hub$7 /moFree plan · checked Oct 29, 2026Dialpad$15 /mochecked Oct 29, 2026Freshdesk (Freddy AI)$19 /mochecked Oct 29, 2026Intercom (Fin)$19 /mochecked Oct 29, 2026Zendesk$19 /mochecked Oct 29, 2026Tidio (Lyro)$24.17 /moFree plan · checked Oct 29, 2026Weav$29 /moFree plan · checked Oct 29, 2026Zoho Desk₹420 /moFree plan · checked Oct 29, 2026

Reviews elsewhere

G2 ↗Trustpilot ↗Reddit ↗Product Hunt ↗

We link to reviews instead of copying ratings: those sites don't allow reuse, and we don't test products ourselves.

Questions

Is Kustomer free?

No free plan is stated on Kustomer's pricing page.

Is Kustomer HIPAA compliant?

Kustomer says a HIPAA BAA is available as add-on.