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Sierra pricing

Sierra is a conversational AI agent platform for businesses, used to build and run customer service agents across chat, SMS, WhatsApp, email, voice and ChatGPT.

AI customer service softwareSales-led
Visit SierraPrices checked Oct 29, 2026

How much does Sierra cost?

PriceNot publishedSierra asks you to contact sales.
Free plan
Not stated
Read from sierra.ai on Oct 29, 2026. Price changed? Tell usSee the line each price came from

How you buy and get started

Sales-ledButtons on their site: Learn more, Get started
Sign up
Not stated
Setup
Not stated
When sales steps in
Not stated

What Sierra does

Sierra lets companies build AI agents, with or without engineering help, and deploy one agent across several channels in 58 languages. It advertises outcome-based pricing, and the pages show no public plan prices.

Good for
Large brands and enterprises (financial services, healthcare, telecom, media, retail, travel, public sector) that want AI agents for customer experience.
Channels
chat, SMS, WhatsApp, email, voice, ChatGPT
Main product
Sierra conversational AI agent platform (Agent Studio, Ghostwriter, Insights, Horizon)
Also includes
Ghostwriter agent-building agent, Agent Studio no-code builder, Insights: Explorer, Monitors, Experiments, Observability, Horizon long-horizon planning and customer context, Context Engine, Supervisor models and guardrails
Public API
Not stated
MCP server
Not stated
  • Autonomous ticket resolutionNot stated
  • Human agent handoffIf a member wants to speak to a human, that’s always an option.
  • Voice channel supportDeploy a single agent across chat, SMS, WhatsApp, email, voice, and ChatGPT.
  • Email channel supportDeploy a single agent across chat, SMS, WhatsApp, email, voice, and ChatGPT.
  • Trains on help centerNot stated
  • Helpdesk and CRM integrationsNot stated
  • Multilingual supportCreate consistent experiences across voice, chat, email, and more in 58 languages, available 24/7/365.
  • Resolution analytics reportingNot stated

The same 8 checks appear on every tool in AI customer service software. Each tick quotes the vendor's own site.

Security and your data

QuestionTheir answerWhere it says so
Trains AI on your data?no"Your data is only used as you instruct, and is never shared with other customers."security
HIPAA (signs a BAA)Not stated
SOC 2yes"including SOC 2, HIPAA, GDPR, PCI, FedRAMP High, CCPA, CSA STAR, ISO 27001, and ISO 42001."security
GDPRyes"including SOC 2, HIPAA, GDPR, PCI, FedRAMP High, CCPA, CSA STAR, ISO 27001, and ISO 42001."security
CCPAyes"including SOC 2, HIPAA, GDPR, PCI, FedRAMP High, CCPA, CSA STAR, ISO 27001, and ISO 42001."security
PCIPCI DSS Level 1 Service Provider"Sierra holds PCI DSS Level 1 Service Provider certification, the most stringent level in the industry."security
ISO 27001yes"including SOC 2, HIPAA, GDPR, PCI, FedRAMP High, CCPA, CSA STAR, ISO 27001, and ISO 42001."security
Single sign-onNot stated
Trust centerhttps://trust.sierra.ai"Our Trust Center offers detailed insights into our security practices, including the specific controls and policies implemented by our teams."security

Security answers are the vendor's own claims, quoted. We don't audit them.

Every plan

No prices are published on Sierra's pricing page.

Fine print

Billing increment
Not stated
Billed beyond usage
Not stated
Contract
Not stated
Refunds
Not stated
Auto renew
Not stated
Price change notice
Not stated

"Not stated" means we read their pricing page and terms and they don't say.

About the company

Legal name
Sierra Technologies, Inc.
Online since
Dec 16, 2017
Domain registration date
Founder
Bret Taylor
Founder
Clay Bavor
Customers
"Leading brands succeed with Sierra"
their claim

Sierra alternatives

HubSpot Service Hub$7 /moFree plan · checked Oct 29, 2026Dialpad$15 /mochecked Oct 29, 2026Freshdesk (Freddy AI)$19 /mochecked Oct 29, 2026Intercom (Fin)$19 /mochecked Oct 29, 2026Zendesk$19 /mochecked Oct 29, 2026Tidio (Lyro)$24.17 /moFree plan · checked Oct 29, 2026Weav$29 /moFree plan · checked Oct 29, 2026Zoho Desk₹420 /moFree plan · checked Oct 29, 2026

Reviews elsewhere

G2 ↗Trustpilot ↗Reddit ↗Product Hunt ↗

We link to reviews instead of copying ratings: those sites don't allow reuse, and we don't test products ourselves.

Questions

Is Sierra free?

No free plan is stated on Sierra's pricing page.

Does Sierra train AI on your data?

No, according to Sierra: "Your data is only used as you instruct, and is never shared with other customers."