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Yellow.ai pricing

Enterprise agentic AI platform for building AI agents that handle customer and employee service over voice, chat and email.

AI customer service softwareFree planSelf-serve + sales

Visit Yellow.aiPrices checked Oct 29, 2026

How much does Yellow.ai cost?

PriceNot publishedYellow.ai asks you to contact sales.

Free plan: Yes
Enterprise: Contact sales

Read from yellow.ai/pricing/ on Oct 29, 2026. Price changed? Tell usSee the line each price came from

In your favor

Free plan. Free plan with 1 AI agent and 500 chat sessions per month included, then $0.99 per resolution; limited feature set.

Watch out for

Extra usage is billed. Free plan billed $0.99 per resolution after 500 per month
Going over the Free allowance costs $0.99 per resolution. Included: 500 chat sessions.

How you buy and get started

Self-serve + salesButtons on their site: Try for free, Contact us, Book a demo

Sign up: Free plan self-serve signup
Setup: Not stated
When sales steps in: Enterprise plan is contact sales

What Yellow.ai does

Yellow.ai offers a no-code AI agent builder, conversational knowledge base, analytics and testing tools for automating customer service across voice, chat, email and SMS. The pricing page lists a free tier with per-resolution overage and an enterprise tier sold through contact sales.

Good for: Large enterprises (BFSI, healthcare, utilities, retail, BPO, logistics) that want to automate customer and employee support across voice, chat and email, with integrations into helpdesks and CRMs.
Channels: Voice, Chat, Email, SMS
Main product: Yellow.ai agentic AI platform (Nexus)
Also includes: AI Agent Builder 2.0, Conversational Knowledge Base (Agentic RAG), AI Copilot (testing, debug, optimization), Automated Testing, Analytics (Analyze), Agent Assist
Connects to: Zendesk, Freshdesk, HubSpot, Genesys, Salesforce, Nice
Public API: Not stated
MCP server: Not stated

Autonomous ticket resolutionautonomously drive human-like conversations at scale
Human agent handoffNot stated
Voice channel supportHuman-like conversations via voice, chat & email
Email channel supportHuman-like conversations via voice, chat & email
Trains on help centerfetches historical information( customer data, knowledge bases and SOPs)
Helpdesk and CRM integrationsincluding Salesforce, Zendesk, Genesys, and Nice.
Multilingual supportanswer, act, and resolve calls in 500+ languages
Resolution analytics reportingGet dynamic insights to improve AI agent performance by analyzing conversations

The same 8 checks appear on every tool in AI customer service software. Each tick quotes the vendor's own site.

Security and your data

Question	Their answer	Where it says so
Trains AI on your data?	Not stated
HIPAA (signs a BAA)	Not stated
SOC 2	SOC 2 Type II	"SOC 2 Type II Compliant"security
GDPR	GDPR processing for EEA customers	"all processing of Personal Data is performed in accordance with the GDPR"privacy
CCPA	Not stated
PCI	PCI-DSS v4.0.1 service provider	"PCI-DSS V 4.0.1"security
ISO 27001	ISO/IEC 27001:2022	"ISO/IEC 27001:2022 Certification"security
Single sign-on	Google SSO, Microsoft SSO, ADFS, Azure AD at platform level	"We support Google SSO, Microsoft SSO, ADFS & Azure AD at the platform level."security
Trust center	https://trust.yellow.ai/	"View Trust Center"security

Security answers are the vendor's own claims, quoted. We don't audit them.

Every plan

Plan	Monthly	Billed yearly	Included	Over the allowance	Where it says so
Free	$0	–	500 chat sessions	$0.99/resolution	"500/month included, then $0.99 per resolution"
Enterprise	Quote	–	Unlimited	–	"Contact us"

Free plan: Free plan with 1 AI agent and 500 chat sessions per month included, then $0.99 per resolution; limited feature set.

Fine print

Billing increment: Not stated
Billed beyond usage: Free plan billed $0.99 per resolution after 500 per month
Contract: Not stated
Refunds: Not stated
Auto renew: Not stated
Price change notice: Not stated

"Not stated" means we read their pricing page and terms and they don't say.