How much does Macha cost?
Macha's paid plans start at $299/mo billed monthly. That's 9th lowest of the 9 AI customer service software with a published price. 5 plans listed. Its Professional plan rose 40% between Q2 2026 and Q3 2026.
Paid plans start at
$299/mo
- Free plan
- Not stated
- Free trial
- $50 of free usage (about 125 tickets), no credit card, no time limit; set up after the…
- Enterprise
- Above 10,000 tickets a month is quoted"Above 10,000 tickets a month we quote."
- How usage is counted
- About $0.40 per ticket at every plan step; a ticket is one whole conversation"About $0.40, whatever your volume."
Read from www.getmacha.com/pricing on Oct 29, 2026. Price changed? Tell usSee the line each price came from
Starting price$299/mo
Against the category9th lowest of 9AI customer service software with a published price
- Next cheaperDialpad$89$210 less a monthNo contract, free trial.
Macha: No contract, free trial, no overage charges, stops at the limit.
Compare all 19 AI customer service softwareIn your favor
- No long-term contract. No lock-in, cancel anytime
- No overage charges. No overage; agents pause when tickets run out
- Free trial. $50 of free usage (about 125 tickets), no credit card, no time limit; set up after the discovery call
- No setup fee. None; implementation included
- Notice before price changes. Reasonable notice
Watch out for
- Service stops at the limit. No overage; agents pause when tickets run out
How you buy and get started
Sales-ledButtons on their site: Book a discovery call
- Sign up
- No self-serve signup shown; free trial is set up by Macha after a discovery call "We set up the free trial for you after the discovery call."
- Setup
- Macha team builds, tests and monitors agents; live within a week "Done-for-you setup. Our success team builds, tests and monitors your agents, on every plan."
- When sales steps in
- Above 10,000 tickets a month "Above 10,000 tickets a month we quote."
- Support
- Macha success team included on every plan, shared Slack channel "We work with your team in a shared Slack channel."
What Macha does
Macha builds AI agents for chosen ticket categories inside help desks like Zendesk, Freshdesk, Gorgias and Front, plus a website chatbot. It is priced per ticket and includes done-for-you setup. It is a help desk tool, not a phone receptionist.
- Good for
- Support teams on a help desk that want AI to resolve repeat ticket categories, with the vendor doing the implementation.
- Channels
- Email tickets, Live chat, Macha Chatbot
- Main product
- Macha AI agents for help desk tickets
- Also includes
- Done-for-you setup by the Macha success team, AI agents, Safe simulation before go-live, Continuous agent evaluation, Scheduled triggers, Custom API tools
6 more
Copilot widget, Sidekick (in-Macha copilot), Chrome extension, Unlimited team seats, Fully multilingual, GDPR compliance, EU data hosting - Connects to
- Zendesk, Freshdesk, Gorgias, Front, Intercom, HubSpot, Shopify, Stripe, Slack, Notion, Google Workspace, Confluence
1 more
Custom tools (any HTTP endpoint) - Public API
- Yes
- Autonomous ticket resolution
resolves them end to end
- Human agent handoff
It stops and hands the ticket to your team with everything it has already gathered attached
- Voice channel supportNot stated
- Email channel support
Email tickets
- Trains on help center
Train on past tickets
- Helpdesk and CRM integrations
Help desk integration
- Multilingual support
Fully multilingual
- Resolution analytics reportingNot stated
Security and your data
| Question | Macha's answer | Where it says so |
|---|---|---|
| Trains AI on your data? | no | "Your content is never used to train AI models, and is kept only for the periods set out in our Privacy Policy."pricing |
| GDPR | GDPR compliant, EU data hosting | "GDPR compliance, EU data hosting"pricing |
Not found on the 7 pages we read (homepage, pricing, changelog, integrations, privacy, terms, security): HIPAA (signs a BAA), SOC 2, CCPA, PCI, ISO 27001, Single sign-on, Trust center.
Every plan
| Plan | Price | Billed yearly | Included | Over the allowance | Where it says so |
|---|---|---|---|---|---|
| 750 tickets/month/month | $299per month | – | 750 ticketsAgents pause when monthly tickets are used up | – | "$299/month" |
| 1,500 tickets/month/month | $599per month | – | 1,500 ticketsAgents pause when monthly tickets are used up | – | "$599 for 1,500" |
| 3,000 tickets/month/month | $1,199per month | – | 3,000 ticketsAgents pause when monthly tickets are used up | – | "$1,199 for 3,000" |
| 5,000 tickets/month/month | $1,999per month | – | 5,000 ticketsAgents pause when monthly tickets are used up | – | "$1,999 for 5,000" |
| Above 10,000 tickets/month | Quote | – | 10,000 tickets | – | "Above 10,000 tickets a month we quote." |
Macha price history
| When | Plan | Before | After | Change |
|---|---|---|---|---|
| 2026Q2 → 2026Q3 | Professionalbilled monthly | $499 | $699 | +40% |
| 2026Q2 → 2026Q3 | Starterbilled monthly | $199 | $299 | +50% |
| 2026Q1 → 2026Q2 | Professionalbilled monthly | $349 | $499 | +43% |
| 2026Q1 → 2026Q2 | Starterbilled monthly | $149 | $199 | +34% |
From archived copies of the pricing page in the Internet Archive, one per quarter, in USD.
Fine print
- Billing increment
- Per ticket (one conversation), not per message "you are billed per ticket, not per message or per reply."
- Billed beyond usage
- No overage; agents pause when tickets run out "There is no automatic overage and no way to run up a bill you did not agree to."
- Contract
- No lock-in, cancel anytime "No lock-in, cancel anytime and keep access through the end of your billing period."
- Refunds
- Non-refundable except when issues arise from company fault and cannot be resolved "Services are non-refundable except when issues arise from company fault and cannot be resolved."
- Price change notice
- Reasonable notice "The company may amend pricing policies with reasonable notice."
Not found on the 7 pages we read (homepage, pricing, changelog, integrations, privacy, terms, security): Auto renew.
About the company
- Legal name
- AGZ Technologies Private Limited
- Address
- Registered in India
- Domain registered
- Sep 23, 2022
- Ships updates
- 36 in the last 12 months Last on Oct 5, 2026, from their changelog
- Customers
- "Trusted by teams globally" their claim
Macha alternatives
Zendesk$19 /mochecked Oct 29, 2026
Tidio (Lyro)$24.17 /moFree plan · checked Oct 29, 2026
Weav$29 /moFree plan · checked Oct 29, 2026
Dialpad$89 /mochecked Oct 29, 2026ADAdaNot read checked Oct 29, 2026
CrescendoQuote checked Oct 29, 2026
DecagonNot read checked Oct 29, 2026
ForethoughtQuote checked Oct 29, 2026Reviews elsewhere
Questions
Is Macha free?
No free plan found on the pages we read. Free trial: $50 of free usage (about 125 tickets), no credit card, no time limit; set up after the discovery call. Paid plans start at $299/month.
How much does Macha cost?
Paid plans start at $299 per month.
Does Macha train AI on your data?
No, according to Macha: "Your content is never used to train AI models, and is kept only for the periods set out in our Privacy Policy."