Macha today
- Contract
- No lock-in, cancel anytime
- Free plan
- Trial: $50 of free usage (about 125 tickets), no credit card, no time limit; set up after the...
Cheaper than Macha (2)
Compared by starting price, same currency.
| Alternative | Starts at | Against Macha | States that Macha doesn't | Contract | Free plan |
|---|---|---|---|---|---|
 Tidio (Lyro)Starter, read Oct 29, 2026 |
$29/moStarter plan, starting price | $270 lessstarting price | Resolution analytics reporting, SSO | Cancel anytime | One-off allowance: Free plan with 50 billable conversations, 10 seats, first 50 Lyro... |
 WeavPlus, read Oct 29, 2026 |
$29/moPlus plan, starting price | $270 lessstarting price | Resolution analytics reporting, MCP server | Subscription renews monthly; cancel any time | Lite is a free starter plan with 20 AI messages/mo, 1 teammate, 1 custom... |
Free plan, which Macha doesn't show (2)
A free plan you can keep, in the vendor's own words.
| Alternative | Starts at | Against Macha | States that Macha doesn't | Contract | Free plan |
|---|---|---|---|---|---|
 Zoho DeskExpress, read Nov 4, 2026 |
$7/user yearlyExpress plan, starting price | Not comparable | Voice channel support, Resolution analytics reporting | No lock-ins | Free edition with 3 user licenses and email ticketing; trial ends by... |
 HubSpot Service HubStarter (pay ), read Oct 29, 2026 |
$10/userStarter (pay ) plan, starting price | Not comparable | Voice channel support, Resolution analytics reporting, SSO, MCP server | No downgrade during current term; Professional and Enterprise... | Free for up to 2 users with free service tools, no credit card required |
Buy online (4)
Publish a price and sell without a sales call. Macha is sales-led.
| Alternative | Starts at | Against Macha | States that Macha doesn't | Contract | Free plan |
|---|---|---|---|---|---|
 Intercom (Fin)Essential, read Oct 29, 2026 |
$19/user yearlyEssential plan, starting price | Not comparable | Voice channel support, Resolution analytics reporting, SOC 2, SSO and 2 more | No contract needed for self-serve plans; contracts optional and... | Trial: 14-day free trial, no credit card required, includes all features, Fin, and... |
 Freshdesk (Freddy AI)Growth, read Oct 29, 2026 |
$23/userGrowth plan, starting price | Not comparable | Resolution analytics reporting, MCP server | Cancellation takes effect at the end of the term; no cancellation fees | Trial: 14-day free trial with access to the Enterprise plan; account suspended if... |
 ZendeskSupport Team, read Oct 29, 2026 |
$25/userSupport Team plan, starting price | Not comparable | Voice channel support, Resolution analytics reporting, HIPAA BAA | Month to month, annual, or multi-year | Trial: 14-day free trial, no credit card required, on Suite Professional |
 DialpadSupport Essentials, read Oct 29, 2026 |
$89/userSupport Essentials plan, starting price | Not comparable | Voice channel support, Resolution analytics reporting, SOC 2, SSO and 1 more | Advanced is month-to-month or annual; Premium is annual only | Trial: 14-day free trial of Dialpad Connect |
No price found, or contact sales (10)
Questions
What is the cheapest alternative to Macha?
Tidio (Lyro), at $29/mo by starting price, $270 less than Macha. Computed from each vendor's published prices.
Is there a free alternative to Macha?
Yes. 3 AI customer service software have a free plan, including Weav, Zoho Desk, HubSpot Service Hub.
How this page is made
Alternatives come from Macha's own category, AI customer service software. Prices come from each vendor's pricing page and are compared at the same volume where both can be computed, and by starting price where neither can. "States that Macha doesn't" lists what we found on the other vendor's site and didn't find on Macha's, which doesn't prove Macha lacks it. How prices are read.