Amazon Connect today
Starts at
$0.01/message sent or received
- Contract
- No minimums, no long-term contracts
- Free plan
- Not found
Free plan, which Amazon Connect doesn't show (1)
A free plan you can keep, in the vendor's own words.
| Alternative | At 2,000 minutes | Against Amazon Connect | States that Amazon Connect doesn't | Contract | Free plan |
|---|---|---|---|---|---|
 IrisAgentStandard, read Oct 29, 2026 |
$500/moStandard plan, starting price | Not comparable | CRM and helpdesk integrations, Multilingual support, SOC 2 / HIPAA compliance, SOC 2 and 2 more | Cancel anytime; upgrade or downgrade anytime, downgrades take... | Free plan at $0/mo with IrisGPT chatbot, AI Search widget (with Powered by... |
Flat tiers (3)
Priced in tiers, where Amazon Connect charges by use.
| Alternative | At 2,000 minutes | Against Amazon Connect | States that Amazon Connect doesn't | Contract | Free plan |
|---|---|---|---|---|---|
 NextPhonePro, read Oct 30, 2026 |
$199$199 flat, unlimited use | Not comparable | CRM and helpdesk integrations, Multilingual support, Public API | Month-to-month, no contracts | Trial: 7-day free trial on Pro, cancel before it ends and you're not charged |
 Stammer.aiAI voice agent calls (usage, by model), read Oct 29, 2026 |
$220$0.11 per minute, 2,000 minutes | Not comparable | CRM and helpdesk integrations, SSO, Public API, MCP server | Not found | Trial: 7-day trial on Standard, 14-day trial on Pro; card required, billed after... |
 SobotTeam, read Oct 29, 2026 |
$39/moTeam plan, starting price | Not comparable | CRM and helpdesk integrations, Multilingual support, Public API, MCP server | No lock-in on monthly plans; invoicing and purchase orders on... | Trial: 14-day free trial, all features unlocked, 20 resolutions and 100 AI credits... |
Other options (7)
No computed reason to switch, listed for completeness.
| Alternative | At 2,000 minutes | Against Amazon Connect | States that Amazon Connect doesn't | Contract | Free plan |
|---|---|---|---|---|---|
 PlivoVoice AI Agent, read Oct 29, 2026 |
$60$0.03 per minute, 2,000 minutes | Not comparable | Multilingual support, SOC 2 / HIPAA compliance, SOC 2, SSO and 2 more | Not found | Trial: $10 in free credits, no credit card required |
 TabblyEnterprise Volumes, read Oct 29, 2026 |
$80$0.04 per minute, 2,000 minutes | Not comparable | Multilingual support, Public API | Not found | Not found |
 FiniVoice AI per-minute (first 10,000 calls), read Oct 29, 2026 |
$440$0.22 per minute, 2,000 minutes | Not comparable | CRM and helpdesk integrations, Multilingual support, SOC 2 / HIPAA compliance, SOC 2 and 3 more | Multi-year discounts: 15% for 2 years, 20% for 3 years on Growth... | Trial: 90-day free pilot for Enterprise customers; no charge during the 90 days... |
 CloudTalkStarter (Business Phone System), read Nov 4, 2026 |
$34/userStarter (Business Phone System) plan, starting price | Not comparable | CRM and helpdesk integrations, Multilingual support, SOC 2 / HIPAA compliance, SOC 2 and 4 more | Monthly or annual billing; pay monthly, cancel anytime | Trial: 14-day trial with 50 AI Voice Agent minutes included |
 JustCallTeam, read Oct 29, 2026 |
$39/userTeam plan, starting price | Not comparable | CRM and helpdesk integrations, Multilingual support, SOC 2 / HIPAA compliance, SOC 2 and 3 more | Not found | Trial: 14-day free trial with access to all SalesPro features; 30 days after trial... |
 Genesys Cloud CXGenesys Cloud CX 1, read Oct 29, 2026 |
$75/user yearlyGenesys Cloud CX 1 plan, starting price | Not comparable | CRM and helpdesk integrations, Multilingual support, SOC 2 / HIPAA compliance, Public API | Prices based on an annual commitment | Not found |
 NICE CXoneOmnichannel Suite, read Oct 29, 2026 |
$110/userOmnichannel Suite plan, starting price | Not comparable | CRM and helpdesk integrations, Public API | Not found | Not found |
No price found, or contact sales (6)
- Bright Patternsales led
- Crestasales led
- Five9sales led
- Maven AGIsales led
- Observe.AIsales led
- Talkdesksales led
Questions
Is there a free alternative to Amazon Connect?
Yes. 1 AI call center software has a free plan, including IrisAgent.
How this page is made
Alternatives come from Amazon Connect's own category, AI call center software. Prices come from each vendor's pricing page and are compared at the same volume where both can be computed, and by starting price where neither can. "States that Amazon Connect doesn't" lists what we found on the other vendor's site and didn't find on Amazon Connect's, which doesn't prove Amazon Connect lacks it. How prices are read.