Genesys Cloud CX today
- Contract
- Prices based on an annual commitment
- Free plan
- Not found
Cheaper than Genesys Cloud CX (2)
Compared by starting price, same currency.
| Alternative | At 2,000 minutes | Against Genesys Cloud CX | States that Genesys Cloud CX doesn't | Contract | Free plan |
|---|---|---|---|---|---|
 CloudTalkStarter (Business Phone System), read Nov 4, 2026 |
$34/userStarter (Business Phone System) plan, starting price | $41 lessstarting price | Warm handoff to humans, SOC 2, SSO, HIPAA BAA and 1 more | Monthly or annual billing; pay monthly, cancel anytime | Trial: 14-day trial with 50 AI Voice Agent minutes included |
 JustCallTeam, read Oct 29, 2026 |
$39/userTeam plan, starting price | $36 lessstarting price | Warm handoff to humans, SOC 2, SSO, HIPAA BAA | Not found | Trial: 14-day free trial with access to all SalesPro features; 30 days after trial... |
Free plan, which Genesys Cloud CX doesn't show (1)
A free plan you can keep, in the vendor's own words.
| Alternative | At 2,000 minutes | Against Genesys Cloud CX | States that Genesys Cloud CX doesn't | Contract | Free plan |
|---|---|---|---|---|---|
 IrisAgentStandard, read Oct 29, 2026 |
$500/moStandard plan, starting price | Not comparable | Warm handoff to humans, SOC 2, SSO, HIPAA BAA | Cancel anytime; upgrade or downgrade anytime, downgrades take... | Free plan at $0/mo with IrisGPT chatbot, AI Search widget (with Powered by... |
Flat tiers (3)
Priced in tiers, where Genesys Cloud CX charges per seat.
| Alternative | At 2,000 minutes | Against Genesys Cloud CX | States that Genesys Cloud CX doesn't | Contract | Free plan |
|---|---|---|---|---|---|
 NextPhonePro, read Oct 30, 2026 |
$199$199 flat, unlimited use | Not comparable | Warm handoff to humans | Month-to-month, no contracts | Trial: 7-day free trial on Pro, cancel before it ends and you're not charged |
 Stammer.aiAI voice agent calls (usage, by model), read Oct 29, 2026 |
$220$0.11 per minute, 2,000 minutes | Not comparable | Warm handoff to humans, SSO, MCP server | Not found | Trial: 7-day trial on Standard, 14-day trial on Pro; card required, billed after... |
 SobotTeam, read Oct 29, 2026 |
$39/moTeam plan, starting price | Not comparable | Warm handoff to humans, MCP server | No lock-in on monthly plans; invoicing and purchase orders on... | Trial: 14-day free trial, all features unlocked, 20 resolutions and 100 AI credits... |
Buy online (3)
Publish a price and sell without a sales call. Genesys Cloud CX is sales-led.
| Alternative | At 2,000 minutes | Against Genesys Cloud CX | States that Genesys Cloud CX doesn't | Contract | Free plan |
|---|---|---|---|---|---|
 PlivoVoice AI Agent, read Oct 29, 2026 |
$60$0.03 per minute, 2,000 minutes | Not comparable | Warm handoff to humans, SOC 2, SSO, HIPAA BAA | Not found | Trial: $10 in free credits, no credit card required |
 TabblyEnterprise Volumes, read Oct 29, 2026 |
$80$0.04 per minute, 2,000 minutes | Not comparable | Nothing extra found | Not found | Not found |
 Amazon Connectread Oct 29, 2026 |
$0.01/message sent or receivedUsage price | Not comparable | Warm handoff to humans | No minimums, no long-term contracts | Not found |
Other options (2)
No computed reason to switch, listed for completeness.
| Alternative | At 2,000 minutes | Against Genesys Cloud CX | States that Genesys Cloud CX doesn't | Contract | Free plan |
|---|---|---|---|---|---|
 NICE CXoneOmnichannel Suite, read Oct 29, 2026 |
$110/userOmnichannel Suite plan, starting price | $35 morestarting price | Nothing extra found | Not found | Not found |
 FiniVoice AI per-minute (first 10,000 calls), read Oct 29, 2026 |
$440$0.22 per minute, 2,000 minutes | Not comparable | Warm handoff to humans, SOC 2, SSO, HIPAA BAA | Multi-year discounts: 15% for 2 years, 20% for 3 years on Growth... | Trial: 90-day free pilot for Enterprise customers; no charge during the 90 days... |
No price found, or contact sales (6)
- Bright Patternsales led
- Crestasales led
- Five9sales led
- Maven AGIsales led
- Observe.AIsales led
- Talkdesksales led
Questions
What is the cheapest alternative to Genesys Cloud CX?
CloudTalk, at $34/user by starting price, $41 less than Genesys Cloud CX. Computed from each vendor's published prices.
Is there a free alternative to Genesys Cloud CX?
Yes. 1 AI call center software has a free plan, including IrisAgent.
How this page is made
Alternatives come from Genesys Cloud CX's own category, AI call center software. Prices come from each vendor's pricing page and are compared at the same volume where both can be computed, and by starting price where neither can. "States that Genesys Cloud CX doesn't" lists what we found on the other vendor's site and didn't find on Genesys Cloud CX's, which doesn't prove Genesys Cloud CX lacks it. How prices are read.