Zoho Desk today
Starts at
$7/user yearly
- Contract
- No lock-ins
- Free plan
- Free edition with 3 user licenses and email ticketing; trial ends by downgrading to...
Flat tiers (2)
Priced in tiers, where Zoho Desk charges per seat.
| Alternative | Starts at | Against Zoho Desk | States that Zoho Desk doesn't | Contract | Free plan |
|---|---|---|---|---|---|
 Tidio (Lyro)Starter, read Oct 29, 2026 |
$29/moStarter plan, starting price | Not comparable | SSO, Public API | Cancel anytime | One-off allowance: Free plan with 50 billable conversations, 10 seats, first 50 Lyro... |
 Macha750 tickets/month, read Oct 29, 2026 |
$299/mo750 tickets/month plan, starting price | Not comparable | Public API | No lock-in, cancel anytime | Trial: $50 of free usage (about 125 tickets), no credit card, no time limit; set up... |
Other options (6)
No computed reason to switch, listed for completeness.
| Alternative | Starts at | Against Zoho Desk | States that Zoho Desk doesn't | Contract | Free plan |
|---|---|---|---|---|---|
 HubSpot Service HubStarter (pay ), read Oct 29, 2026 |
$10/userStarter (pay ) plan, starting price | $3 morestarting price | SSO, MCP server | No downgrade during current term; Professional and Enterprise... | Free for up to 2 users with free service tools, no credit card required |
 Intercom (Fin)Essential, read Oct 29, 2026 |
$19/user yearlyEssential plan, starting price | $12 morestarting price | SOC 2, SSO, HIPAA BAA, Public API and 1 more | No contract needed for self-serve plans; contracts optional and... | Trial: 14-day free trial, no credit card required, includes all features, Fin, and... |
 Freshdesk (Freddy AI)Growth, read Oct 29, 2026 |
$23/userGrowth plan, starting price | $16 morestarting price | MCP server | Cancellation takes effect at the end of the term; no cancellation fees | Trial: 14-day free trial with access to the Enterprise plan; account suspended if... |
 ZendeskSupport Team, read Oct 29, 2026 |
$25/userSupport Team plan, starting price | $18 morestarting price | HIPAA BAA, Public API | Month to month, annual, or multi-year | Trial: 14-day free trial, no credit card required, on Suite Professional |
 DialpadSupport Essentials, read Oct 29, 2026 |
$89/userSupport Essentials plan, starting price | $82 morestarting price | SOC 2, SSO, HIPAA BAA, Public API | Advanced is month-to-month or annual; Premium is annual only | Trial: 14-day free trial of Dialpad Connect |
 WeavPlus, read Oct 29, 2026 |
$29/moPlus plan, starting price | Not comparable | Public API, MCP server | Subscription renews monthly; cancel any time | Lite is a free starter plan with 20 AI messages/mo, 1 teammate, 1 custom... |
No price found, or contact sales (10)
Questions
Is there a free alternative to Zoho Desk?
Yes. 2 AI customer service software have a free plan, including HubSpot Service Hub, Weav.
How this page is made
Alternatives come from Zoho Desk's own category, AI customer service software. Prices come from each vendor's pricing page and are compared at the same volume where both can be computed, and by starting price where neither can. "States that Zoho Desk doesn't" lists what we found on the other vendor's site and didn't find on Zoho Desk's, which doesn't prove Zoho Desk lacks it. How prices are read.